You'll need to ensure you meet all the travel and documentation requirements before you check in.
If you cannot be vaccinated for medical reasons, or require prior positive medical clearance for your pre-departure test.
Find out what to expect in our lounges, at the airport and onboard, including some health and safety measures to be mindful of.
With extra travel requirements, airports might be busier than you’re used to. We recommend you arrive early ahead of your international flight.
During peak periods, cabin baggage storage may be limited. To help get everyone in the air on time, check in your bags if you can.
We want to provide our customers with as much certainty and flexibility as we can. If your travel plans have been impacted, read on to find out how we can help.
Due to high demand, we’re experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.
If you've booked through JetstarOpens external site, a travel agency or third-party website, you'll need to contact them directly for assistance. If you're having difficulties contacting your agent, or your agent has ceased operating, complete this request form.
Refer to our frequently asked questions for more help on navigating the new world of travel.
We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly.
We pay respect to Elders past, present and emerging.