Travelling has changed and you need to do a little more planning and preparation before take-off.
Last updated: 3 May 2022
You'll need to ensure you meet all the travel and documentation requirements before you check in.
If you cannot be vaccinated for medical reasons, or require prior positive medical clearance for your pre-departure test.
Find out what to expect in our lounges, at the airport and onboard, including some health and safety measures to be mindful of.
With extra travel requirements, airports might be busier than you’re used to. We recommend you arrive 4 hours ahead of your international flight.
We want to provide our customers with as much certainty and flexibility as we can. If your travel plans have been impacted, read on to find out how we can help.
Due to high demand, we’re experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.
If your flights were booked through JetstarOpens external site in a new window, a travel agency or third-party website, you'll need to contact them directly for assistance.
If you're having difficulties contacting your agent, or your agent has ceased operating, complete this request form.
We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly.
We pay respect to Elders past, present and emerging.