Before you fly
You'll need to ensure you meet all the travel and documentation requirements before you check in.
Qantas vaccination requirements
Passengers travelling to or from Australia on a Qantas aircraft need to be fully vaccinated. Some exceptions apply.
Check destination requirements
Ensure you meet the latest entry requirements for each country you’re visiting or connecting through.
Vaccination exemptions and medical clearance
If you cannot be vaccinated for medical reasons, or require prior positive medical clearance for your pre-departure test.
International COVID-19 Vaccination Certificates
Before you get to the airport, make sure you have a valid vaccination certificate for international travel.
Pre-departure COVID-19 testing
If you need a pre-departure COVID-19 test, it’s important to ensure you have the correct documentation from an approved facility.
At the airport and onboard
Find out what to expect in our lounges, at the airport and onboard, including some health and safety measures to be mindful of.
Inflight, airport and service changes
With the impact of COVID-19, we’ve had to make some changes to our inflight and airport services, lounges and more.
Your health while flying
The safety and wellbeing of our customers and people is, and always will be, our highest priority. Learn more about our Fly Well program.
Arrive to the airport early
With extra travel requirements, airports might be busier than you’re used to. We recommend you arrive 4 hours ahead of your international flight.
Managing your Qantas flights
We want to provide our customers with as much certainty and flexibility as we can. If your travel plans have been impacted, read on to find out how we can help.
Due to high demand, we’re experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.
Booking changes and other options
Qantas Flight Credits
Retain the value of booking for future use. Find out about Flight Credits and how they can be used.
Bookings with Jetstar, travel agents and other third-parties
If your flights were booked through JetstarOpens external site in a new window, a travel agency or third-party website, you'll need to contact them directly for assistance.
If you're having difficulties contacting your agent, or your agent has ceased operating, complete this request form.
Additional information
Frequently asked questions
Refer to our frequently asked questions for more help on navigating the new world of travel.
Qantas Club and lounge access
We’re extending paid Qantas Club memberships and some complimentary lounge invitations.
Qantas Frequent Flyer tier status
If you’re a Frequent Flyer, you may be eligible for an extension to your membership tier status.
We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly.
We pay respect to Elders past, present and emerging.