Qantas A330 Aircraft flying in the sky

Flight changes or cancellations

If Qantas has changed or cancelled your flight, we'll contact you as soon as possible by SMS, push notification and send an email to the contact details in your booking. 

Visit Manage booking or continue reading for more information and possible alternative options. 


If we've cancelled your Qantas flight, including your Classic Flight Reward booking, wait to hear from us before changing your booking. We'll rebook you on the next available flight to your booked destination (if possible), at no additional cost to you. Alternatively, you can choose a Flight Credit (where applicable) or a refund. You won’t be charged any change or cancellation fees.

If you are no longer able to or wish to travel, you can choose to cancel your flight yourself, and a cancellation fee may be charged in accordance with your fare rules. You can also request a Flight Credit (where applicable) or change your flight (a fare difference may apply). For more information, see options for changing your travel plans.

It is important that your contact details are up-to-date to ensure we can contact you about changes to your flight. Update your contact details at Manage booking.

Have a connecting flight?

If you have a connecting Qantas flight in the same booking, we'll recommend an alternate flight option to match your itinerary. If the cancellation affects a Qantas connecting flight, but it's in a separate booking, contact us to discuss your options. If the cancellation affects a connecting flight booked through a third-party or a different airline, you'll need to contact them for assistance.

Booked your flight through a third-party?

If your flight was booked through a travel agency or third-party website (for example Webjet or and your flight has been disrupted, contact these companies directly to discuss your options. If your flight was changed within 72 hours of departure,  contact us directly.