Same Day No Mistake

Book with confidence at qantas.com
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Everyone makes the odd mistake. That's why at qantas.com we give you until midnight on same day you make your booking to let us know and we will correct your flight details with no change fees.*

What mistakes do we waive?

We are flexible at Qantas. If you have made an error while making your booking, we'll waive the service and change fees associated with correcting the mistake. For example, you may:

  • Correct the spelling of your name
  • Change time, day or month of your flight
  • Change your to and/or from destination
  • Swap gateways (eg - if you accidentally book London to Sydney, instead of Sydney to London)
  • Change fare type or cabin

How to reverse your mistake

Simply advise a Qantas travel consultant by midnight on the day of making the booking by calling 13 13 13.

Alternatively if you are in the following regions contact:

New Zealand - 0800 808 767
United Kingdom - 0800 964 432^
United States - 1 800 227 4500
Singapore - +65 6415 7373
Hong Kong - +852 2298-8111
Japan - 03 6833 0700 Callers within Tokyo or 0120 207 020 (Toll free) Outside Tokyo/Kanto areas

Book with confidence at qantas.com.

* The policy only applies to bookings made at qantas.com. Only change and service fees will be waived. If the new fare is a higher value, the difference is payable by the customer. Changes are subject to availability.
^ Toll free calls cannot be made from mobile phones using these numbers.