Request a refund

Refund form for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitation and Bid Now Upgrades.

Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitation and Bid Now Upgrades can be eligible for refund in certain circumstances. Note that Advance Seat Selection and Exit Row Seats are non-refundable unless we are unable to seat you in your requested seat type. Please wait until you have completed your journey to submit Seat Selection refund requests. Read more about the conditions of Advance Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitation and Additional Baggage.

Enter your Qantas Booking Reference and Last Name, then select 'Find My Booking' to retrieve your details automatically.

A separate refund request must be submitted per person.

Booking Details:

Qantas Flight Number *