Qantas Adds Fourth Relief Flight to Bali

Sydney, 04 October 2005

Qantas said it would operate another relief flight today to bring Australians home from Bali - the fourth special flight organised since the explosions in Bali on 1 October.

The Chief Executive Officer of Qantas, Mr Geoff Dixon, said the additional Boeing 767 relief flight, with seating for 230 people, would depart Sydney at 6.00 pm, landing in Bali at 10.00 pm (local time), and arriving back in Sydney on 5 October at 6.15 am.

"We have already helped more than 500 people - Qantas customers and customers of other airlines - return to Australia from Bali, as well as taking a contingent of medical and security personnel, consular officials, aid workers and members of the Australian Federal Police to help meet the needs of Australians in Bali," he said.

Mr Dixon said Qantas had operated two Boeing 767-300 relief flights from Sydney on 2 and 3 October, carrying a total of 436 people, and one relief flight from Perth on 2 October, carrying 110 people.

"We will continue to monitor the situation and work with the Australian Government to provide whatever assistance is required," he said.

Qantas and Australian Airlines are currently operating their full schedule of services between Australia and Indonesia:

* seven Australian Airlines return flights to Bali each week - two from Melbourne, two from Perth and three from Sydney;
* two Qantas return Darwin-Bali services each week; and
* seven Qantas return services to Jakarta each week - three from Perth and four from Sydney.

"While some softening in demand for travel to Bali is expected, it is too early to estimate the full impact on Qantas services.

"If we see any sustained lessening in demand, we have the flexibility to redirect aircraft to other routes in line with travel patterns," he said.

Mr Dixon said fewer than 1,000 customers had opted to change travel plans as a result of the Bali explosions.

"Of these customers, around 300 have chosen to hold their bookings but travel to Bali at a later date, a further 500 have cancelled, and the remainder have changed to alternative destinations," he said.

He said Qantas and Australian Airlines had implemented a special waiver and refund policy for bookings to Indonesia, which would remain in place until October 31.

"Customers will not pay any penalty if they want to amend, defer or cancel their travel plans to Indonesia," Mr Dixon said.

Customers with inquiries about flights to and from Denpasar or Jakarta or who have concerns about passengers on Australian Airlines and Qantas flights to Bali should contact Qantas in Australia on 13 13 13. Customers in Bali should contact Qantas on 001 8036 1786.

The Australian Government has also advised that Australians in need of consular assistance and those concerned about family members should call the Department of Foreign Affairs and Trade hotline on 1800 002 214.

Issued by Qantas Corporate Communication (3235a)