Qantas Action Following Bali Explosions
Sydney, 02 October 2005
Qantas said it would operate a special flight today to bring Australians home from Bali following the explosions there overnight.
The Chief Executive Officer of Qantas, Mr Geoff Dixon, said the special flight would leave Sydney for Denpasar this afternoon.
"Qantas will send a 230-seat Boeing 767-300 from Sydney later today to help Australians wishing to leave Bali," Mr Dixon.
"Additional Qantas staff, including medical and security personnel, as well as a team from CARE Australia, will be onboard to help our Bali-based staff meet the needs of Australians in Bali.
"We are also looking to operate a second special flight from Perth later this evening."
Mr Dixon said Qantas was also working closely with the Australian Government to provide whatever assistance it could.
Australian Airlines and Qantas have implemented a special waiver and refund policy for travel to Bali and Indonesia.
"Customers will not pay any penalty if they want to amend, defer or cancel their travel plans to Bali or Indonesia," Mr Dixon said.
Customers with inquiries about flights Denpasar or Jakarta or who have concerns about passengers onboard Australian Airlines and Qantas flights to Bali should contact Qantas on 13 13 13.
Customers in Bali should contact Qantas on 001 8036 1786
The Australian Government has also advised that Australians in need of consular assistance and those concerned about family members should call the Department of Foreign Affairs and Trade hotline on 1800 002 214.
Issued by Qantas Corporate Communication (3234)