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Qantas thanks its most loyal customers

Sydney, 16 November 2011

Qantas today announced a range of special offers for its most loyal customers to thank them for their support throughout the recent period of industrial action.

Selected Qantas Frequent Flyers will be offered additional points based on their tier status for all eligible Qantas flights from 16 November 2011 until 23 December 2011, including new bookings and those already
made.

Qantas Chief Executive Officer Alan Joyce said the offer is about recognising the loyalty of Qantas Frequent Flyers.

“We deeply regret the impact on our Frequent Flyers of the recent industrial action and grounding of the Qantas fleet. However, our customers can now book Qantas flights with confidence and certainty,” Mr Joyce
said.

“Qantas is now 100 per cent focused on getting customers to their destinations, safely, on time, in comfort, and rewarding their loyalty to Qantas. We are delighted to be offering these special bonuses to our valued Frequent Flyers.”

The Qantas Frequent Flyer bonus points offers will include:

All Platinum and Platinum One Members:
- Double the points they would normally earn for eligible Qantas flights from 16 November until 23 December 2011

All Gold Members:
- 50 per cent more points than they would normally earn for eligible Qantas flights from 16 November until 23 December 2011

All Silver and selected Bronze Members:
- 25 per cent more points than they would normally earn for eligible Qantas flights from 16 November until 23 December 2011

In addition, members who were directly impacted by industrial action will be offered a unique Qantas gift or experience, such as complimentary membership to Qantas epiQure – the online food and
wine community, a Qantas First Lounge or Qantas Club invitation, a voucher for Qantas Valet or Qantas Drive, or a complimentary Q Bag Tag, depending on the member’s tier status.

Issued by Qantas Corporate Communication (5331)
Email: qantasmedia@qantas.com.au