Qantas Statement on Brisbane Airport
Brisbane, 16 November 2007
Qantas said today it had been working with Brisbane Airport Corporation over the past six months to address infrastructure issues that were contributing to passenger congestion.
Qantas Regional General Manager Andrew Hogg said recent rapid passenger growth in Queensland had put strain on airport processes.
"Addressing this is a priority for Qantas, and we are in the process of accelerating a planned multi-million dollar redesign of our terminal in Brisbane," Mr Hogg said.
"This will involve moving the check-in and security areas to the upstairs level, expanding baggage areas, modifying aircraft gates and expanding our airport lounges."
Mr Hogg said Qantas was also in the process of recruiting 35 permanent customer service staff for Brisbane Airport in the lead up to Christmas and to cater for growth forecast in early 2008 - of which the Australian Services Union (ASU) was well aware.
"This is in addition to our investment in self service kiosks for all passengers at the airport and our recent introduction of online check-in. Each of these investments improves our service to customers within the existing constrained infrastructure," he said.
Mr Hogg said Qantas was sourcing more than 230 airport staff Australia-wide over the next two months.
"We are constantly monitoring staffing levels to ensure we are operating as effectively and efficiently as possible, and will continue to invest in technology and processes to speed our customers through the airport process," he said.
Qantas has already announced developments for its airport in Perth and will shortly finalise plans for developments at Canberra airport. Redevelopments of both the Melbourne and Sydney domestic terminals are also being planned.
Mr Hogg said attempts by the ASU to use tragic occurrences such as the death earlier this week of a passenger who was waiting in a priority check-in queue for its own industrial relations agenda were very disappointing.
"No organisation in Australia takes its obligations to safety and security - for its customer and staff - as seriously as Qantas. To suggest we act against the interests of our passengers and our people is just plain wrong."
Issued by Qantas Corporate Communication (3688)