Iraq - Information for Qantas Customers

SYDNEY, 21 March 2003

How safe are the routes Qantas flies?

Qantas has not used routes flying over Iraq for many years.

Qantas is in constant contact with the Australian Government, and other governments and their security and intelligence agencies to monitor trouble spots throughout the world.

There are more than 50 routes available for commercial airlines operating between Asia and Europe/UK, including routes well north of Iraq, such as north of the Himalaya via China, Kazakhstan and Russia.

What have you done to improve security?

Security and safety of our customers, staff and property is the top priority for Qantas, and Qantas is in constant contact with security organisations in Australia and around the world.

There is no indication at all that the airline is a specific target of an attack as a result of Australia's involvement in the war in Iraq.

We have, however, reviewed our security arrangements and procedures over the past few weeks and have enhanced security measures where necessary.

We have an extensive security program in place for our staff, customers and our operations.

Can I change my booking now that there's a war? We are aware that some of our customers may choose to change their flights now that a war has commenced in Iraq.

Qantas will monitor the situation closely.

We have already introduced a policy for travel changes for bookings from Australia, New Zealand and Papua New Guinea to the United Kingdom, Europe and the Middle East.

We will allow booking changes - for example, changes to travel dates or routings - without penalty on Qantas/BA services from Australia, New Zealand and Papua New Guinea to the United Kingdom, Europe and the Middle East if the changes are for travel in an equivalent season before 31 December 2003.

This policy applies for bookings made by 21 March 2003 that are ticketed by 28 March 2003.

All changes are subject to availability.

See your travel agent or call Qantas on 13 13 13 for conditions.

What about changes to a different season?

Changes to other seasons, such as from low season to peak season, are also accepted, but there may be an extra cost.

What about money I lose on accommodation or other services as a result of changing my booking?

You should approach your travel insurance company if you have any questions regarding other expenses incurred as a result of changing your travel plans.

What about travel to other destinations?

At this stage, conditions for travel to and from other destinations are as per usual.

We will, of course, continue to monitor all situations closely.

Will Qantas be reducing services?

Qantas, along with many other international airlines, is expecting a fall in demand for international travel, but has not made any announcement about changes to schedules at this stage.

Who can give me advice about whether I should travel to certain destinations?

You should contact the Department of Foreign Affairs and Trade (DFAT) if you have any questions about the safety of travel to your chosen destination.

Telephone contact is 1 300 555 135 (if calling from within Australia) or +61 (2) 6261 3305 (if calling from overseas).

Issued by Qantas Corporate Communication (2891)