Qantas Announces $50 Million Lounge Upgrade

SYDNEY, 14 February 2002

Qantas today announced it would invest $50 million over the next 12 months in its biggest ever airport lounge development program.

Qantas Executive General Manager Sales and Marketing, John Borghetti, said the first redevelopments would take place at the airline's Domestic Terminals in Sydney, Melbourne and Brisbane. "These are our three key business destinations, and we are introducing more facilities in these ports so that customers who arrive at the airport early can make the most of their business day," he said. Mr Borghetti said the major project in the lounge program was the construction of a second Qantas Club lounge at Sydney Domestic Terminal due to commence next month in addition to a redevelopment of the current Sydney lounge.

He said features to be introduced in Sydney included:

* More business facilities using the latest technology;* Communications capability throughout the lounge allowing customers to plug in their lap tops, charge their mobile phone or access email from the comfort of an armchair;* The introduction of smaller, more private areas offering customers a choice of style and ambience; and* Informal bar areas to create a more social and relaxed environment.

Mr Borghetti said the redevelopments in Melbourne and Brisbane lounges would mirror the changes Qantas was making in its Sydney lounge, with a strong emphasis on integrating the latest business tools and communications technology into the design concepts.

"We are also preparing plans for a new lounge in Bangkok," he said.

"Our business customers tell us that The Qantas Club is a valuable and important part of the airline's service, and we continually review our network of lounges to ensure they are meeting the needs of this key market."

Mr Borghetti said Qantas also planned to expand its domestic Qantas Club lounges in a number of ports including Perth and the Gold Coast, and improve the level of comfort throughout the Qantas Clubs across Australia.

Mr Borghetti said these latest moves followed a series of changes for international and domestic customers announced in recent months.

"Our new flagship Qantas Club in the Sydney International Terminal - the largest international departure lounge in the Southern Hemisphere - is currently under construction and due to open in April. This facility will offer separate lounges for up to 150 First Class customers and up to 500 Business Class customers," he said.

He said upgrades to the airline's international lounges in Melbourne, Singapore and Honolulu had all been completed recently.

Issued by Qantas Corporate Communication (2629)