Qantas Launches E-Business Initiative

Sydney, 05 February 2002

Qantas has launched an e-Business initiative designed to transform the way the airline conducts its business by reducing complexity and increasing productivity and efficiency.

Chief Information Officer Fiona Balfour said the program, named, eQ, involved a comprehensive series of projects that encapsulated a vision for the technology-based working environment at Qantas. She said highlights of eQ included:

- streamlining corporate Human Resources, Payroll and Financial systems, providing a single web-based interface;- creating an internet-based e-procurement and inventory management system; and- developing new customer and loyalty based applications.

"Each of these systems will integrate with the other to provide a common standard, making processes and functions easier and more efficient," Ms Balfour said.

"Other initiatives will include web-based e-mail for all employees and an enterprise-wide portal which will allow employees to access key corporate and operational systems via the internet from any location worldwide."

Ms Balfour said eQ was a significant investment for Qantas and given the difficult times for the aviation industry, the airline did not take lightly the decision to invest.

"For Qantas to meet the challenges it faces and to remain competitive in a constantly changing environment, we need to find new and better ways of conducting business with our partners, suppliers and customers.

"At the same time, we need to build a workforce that is equipped to meet the demands and requirements of the new electronic age.

"e-Business is increasingly the way in which business is conducted in the world economy and it is important that Qantas recognises and capitalises on the opportunities e-Business presents," Ms Balfour said.

Issued by Qantas Corporate Communication (2613)