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Statement on QantasLink Q400 Aircraft

Sydney, 21 August 2010

Qantas said today that five Bombardier Q400 aircraft operated by its regional airline QantasLink had been temporarily removed from service following an inspection by the airline of a main landing gear component.

Qantas Chief Executive Officer, Mr Alan Joyce, said the inspections, and subsequent action, were initiated by Qantas following incidents experienced by another Q400 operator overseas and after discussions with the manufacturer.

"Our approach to this issue, which requires the replacement of a main landing gear fitting component, is consistent with Qantas' proactive, conservative and safety-first approach to every part of its operations," Mr Joyce said.

"The issue is not an immediate flight safety concern, but does need to be rectified before each aircraft can return to service.

"We have full confidence in the Q400, and the other 16 aircraft in the fleet remain in service."

Mr Joyce said the rectification work would be done with the close involvement of Bombardier and take around seven days for each aircraft.

He said QantasLink was cancelling some of its Sydney-Canberra Q400 services as the best way to manage the impact of the situation across the QantasLink network, and passengers were being accommodated on next available flights.

"We regret any inconvenience this situation may cause, but are confident our customers will appreciate our approach. Everything is being done to minimise any impact on them," Mr Joyce said.

"Where a customer's booking needs to be changed, we are contacting them regarding alternative options.

"On the Sydney-Canberra route, Qantas is operating supplementary jet flights and using larger aircraft where possible.

"We will closely monitor the situation and make further schedule changes as necessary, in the short term and as the five aircraft return to service. Qantas will advise the travelling public of these changes if, and when, they are made."

Issued by Qantas Corporate Communication (5011)
Email: qantasmedia@qantas.com.au