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UPDATE: Impact to Qantas Services - Volanic Ash in Europe

Sydney, 19 April 2010

Qantas has made further changes to its scheduled services on Tuesday 20 April and Wednesday 21 April due to the continued closure of airspace in Europe.

All flights from Asia to Europe will be cancelled as follows:

Tuesday 20 April
* QF5 Singapore to Frankfurt cancelled
* QF9 Singapore to London Heathrow cancelled
* QF31 Singapore to London Heathrow cancelled

Wednesday 21 April
* QF1 Bangkok to London Heathrow cancelled
* QF29 Hong Kong to London Heathrow cancelled

However services between Australia and Asian destinations will operate as follows:
* QF1 will operate Sydney to Bangkok as scheduled
* QF31 will operate Sydney to Singapore as scheduled
* QF9 will operate Melbourne to Singapore as scheduled
* QF29 will operate Melbourne to Hong Kong as scheduled

On Wednesday 21 April, QF5 Sydney to Singapore will be cancelled, however all passengers will be accommodated on the scheduled return QF31 Sydney to Singapore service.

Qantas will continue to operate scheduled services between Asian destinations and Australia as follows:
* QF2 will operate Bangkok to Sydney as scheduled
* QF6 will operate Singapore to Sydney as scheduled
* QF30 will operate Hong Kong to Melbourne as scheduled

QF32 Singapore to Sydney has been cancelled however all passengers will be accommodated on the scheduled QF6 Singapore to Sydney service.

Qantas inbound services from London Heathrow and Frankfurt will be cancelled as follows:

Tuesday 20 April
* QF32 London to Singapore cancelled
* QF30 London to Hong Kong cancelled
* QF10 London to Singapore cancelled
* QF2 London to Bangkok cancelled
* QF6 Frankfurt to Singapore cancelled

Wednesday 21 April
* QF32 London Heathrow to Singapore cancelled
* QF6 Frankfurt to Singapore cancelled

Customers booked on affected flights are advised not to proceed to the airport.

Customers due to travel on cancelled services will be transferred to next available scheduled services or offered a refund. Next available services to Europe are not known at this time and cannot be confirmed until official notification from European authorities on when flights can resume.

Customers in Singapore, Hong Kong and Bangkok who have revised their travel plans to Europe and wish to return to Australia will be booked on the next available return services at no cost.

Qantas will be doing everything to meet passenger needs once flights into Europe are able to resume however access to UK and European airports will be difficult due to the backlog of flights from around the world. This situation would be likely to continue for some days.

Passengers are advised to check qantas.com for the latest information.

Issued by Qantas Corporate Communication (4060)
Email: qantasmedia@qantas.com.au