Helpline for customers with Specific Needs
If you're a passenger or carer with questions relating to specific needs for your journey, contact us via:
- SMS - From your mobile text your question to us on 0477 QANTAS (0477 726 827),
- Phone - 13 13 13 within Australia or,
- Contact your local Qantas office.
Our Special Handling team are available 24 hours a day.