Helpline for customers with Specific Needs

If you're a passenger or carer with questions relating to specific needs for your journey, contact us via:

  • SMS - From your mobile text your question to us on 0477 QANTAS (0477 726 827),
  • Phone - 13 13 13 within Australia or,
  • Contact your local Qantas office.

Our Special Handling team are available 24 hours a day.