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How to Cancel Your Flights and Redeem Your Voucher

Cancel Flights

To cancel your flights select the 'Cancel Flights' button in the 'Your Flights' panel on the Manage Your Booking Page.

Gebuchte Flüge

If you select the 'Cancel Flights' button your booking will either be cancelled or will be made into a credit voucher.

For more detailed help, select either Credit Voucher or Cancellation below.

Credit Voucher: If your booking is eligible it will be made into a 'Credit Voucher' that you can redeem online at Manage Your Booking on within 12 months.

Cancellation: If your booking is not eligible to be made into a credit voucher it will be cancelled.

Redeeming Your Voucher

To redeem your voucher go to Manage Your Booking and enter the Voucher reference and Your Surname.

The Voucher page displays your voucher details and conditions.


To redeem your voucher towards a new trip click on the 'Find Flights' button located in the 'Voucher Value' panel.

There are six steps to complete when redeeming your voucher.

Select a step below for detailed page help.