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Important Information - Cars

We have partnered with our preferred car providers, Avis, Budget and also Hertz and Thrifty, to provide this quick, convenient and easy-to-use Car hire booking service at qantas.com.

Please ensure to read the below Important Information relating to your Car hire.

Fees and Surcharges

Please note: Payment will be collected by individual car rental agencies at collection/ return of the vehicle and other charges (such as tolls, fuel, local fees etc.) may also be payable.

Using Money

  Avis Budget Hertz Thrifty
Credit Cards accepted Visa, MasterCard, Amex and Diners. Visa, MasterCard, Amex and Diners. Visa, MasterCard, Amex and Diners. Visa, MasterCard, Amex and Diners.
Credit Card fees and/or surcharges Within Australia:
Not applicable.
Outside Australia:
Please contact Avis for further information.
New Zealand:
Visa and Mastercard: 2.2% +GST
Diners & Amex: 3.1% +GST
Within Australia:
Not applicable.
Outside Australia: Please contact Budget for further information.
1.5% on total booking value. Visa and MasterCard: 1.10%
Diners: 3.25%
Amex: 3.75%
Cash payment Accepted at selected locations only. Please contact Avis for further information. Accepted at selected locations only. Please contact Budget for further information. Not accepted. Please contact Hertz for further information. Accepted.
Cancellation fees X X X X
Change fees X X X X
No Show fees X X X X
Additional charges for drivers under the age of 25 Within Australia: AU$25 per day.
Outside Australia: Charges vary. Contact Avis for further information.
Within Australia: AU$25 per day.
Outside Australia: Charges vary. Contact Budget for further information.
Within Australia: AU$16.50 per day.
Outside Australia: Charges vary. Contact Hertz for further information.
Within Australia: AU$25 per day.
Outside Australia: Charges vary. Contact Thrifty for further information.
Additional Driver charges Within Australia: None.

Outside Australia: Charges vary. Contact Avis for further information.
Within Australia: None.

Outside Australia: Charges vary. Contact Budget for further information.
Within Australia: $A5 per day.
Outside Australia: Charges vary. Contact Hertz for further information.
Within Australia: A$5.50 per day.
Outside Australia: Charges vary. Contact Thrifty for further information.

Using Qantas Points

Valid for car rentals within Australia and New Zealand only.

  Avis Budget Hertz Thrifty
Minimum of Qantas Points required 3500 3500 N/A N/A
Cancellation fees X X N/A N/A
Change fees Changes cannot be made to bookings made using Qantas Points. Changes cannot be made to bookings made using Qantas Points. N/A N/A
No Show Qantas Points will be refunded.  Please allow 6-8 weeks for the points to be added to your account. Qantas Points will be refunded.  Please allow 6-8 weeks for the points to be added to your account. N/A N/A
Additional charges for drivers under the age of 25 Within Australia: AU$25 per day.
New Zealand: Charges vary. Contact Avis for further information.
Within Australia: AU$25 per day.
New Zealand: Charges vary. Contact Budget for further information.
N/A N/A
Additional Driver charges Within Australia: None.

New Zealand: Charges vary. Contact Avis for further information.
Within Australia: None.

New Zealand: Charges vary. Contact Budget for further information.
N/A N/A

Total Price

The rental price and any quoted taxes and charges are approximate only and include GST. Refer to the table above for other fees and charges, including credit card fees and/ or surcharges or contact your car provider for details.

Qantas Frequent Flyer vouchers

Avis and Budget Qantas Frequent Flyer vouchers can be redeemed for car bookings made on qantas.com. Redemption is subject to availability of cars. The Frequent Flyer voucher must be presented to Avis or Budget upon collection of the vehicle. Each voucher can be applied to the total cost of one rental only and credits will be issued for unused portions. No one way rentals permitted. Vouchers can only be redeemed at Australian locations for bookings made on qantas.com at least 48 hours prior to pick up. A valid credit card must be presented at the time of rental. View all Terms and Conditions for Avis and Budget.

Special Requests

Availability and cost of your in-car navigation system, if requested, will be confirmed upon car collection.

For other special requests such as a child seat, contact the car provider directly. Additional fees will apply and will be payable directly to the car provider. Their contact details will be provided to you in your booking confirmation e-mail.

Collecting Your Car

Upon collection of your rental car at the pick-up location, you are required to show your driver's licence, read and accept the car provider's rental conditions and provide your credit card.

Travel Insurance

QBE Insurance recommends that you take out travel insurance to protect you while you are travelling.

The QBE international and domestic comprehensive travel insurance policies and the annual multi trip policy available at qantas.com cover rental car insurance excess, and any applicable car cancellation fees. The QBE Australian Cancellation and Baggage insurance policy does not cover rental car insurance excess or cancellation fees.

Price Promise

If, after you book car hire at qantas.com using the cash option, on the same day, you find a lower publicly available rate on any other website of an Australian registered company showing prices in AUD, for the same car hire with the same supplier, with the same booking conditions, we will match that rate. If your claim is successful, and you're a Qantas Frequent Flyer member, you will be refunded for the price difference between the booking on qantas.com and the booking on the competitor's website and credited with 1,000 Qantas Points. To be eligible to earn Qantas Points, Qantas Frequent Flyer members must enter their membership number on the Price Promise claim form. The Qantas Points will be credited to your account within 8 weeks of your car hire. Read more about the Cars Price Promise.