Cancel Your Flights Help (Refund or Voucher)
The Confirmation Page shows the relevant information about redeeming your voucher or your cancelled flights.
When you are ready to use your 'Credit Voucher' go to Manage Your Booking and enter your voucher reference and last name.
Your voucher can be used towards any fare on the Qantas network from or within Australia.
Note: Jetstar flights are not permitted.
If your booking permitted a refund please allow 2 business days for Qantas to process. The credit card provider may take additional time to process the credit to your account.