First Time Flyers

Before Departure

Travel Documents

Your ticket contains important information about your flights. You need to be aware of the terms, conditions and limitations that apply to your ticket.

To board the plane you need a boarding pass. You can check in online and print your boarding pass before you arrive at the airport. Online check-in is available for Australian domestic Qantas and QantasLink bookings between 24 hours and 1 hour before departure.

Alternatively, your boarding pass will be issued when you present your ticket at the airport check-in desk. If you are holding an e-ticket your boarding pass will be issued once you show photographic identification.

If you are travelling internationally you need a passport. Also, some countries require special permits for entry called visas. To see if you need a visa for the country you will be visiting check our Visa and Health search form. If you do require a visa you can obtain one from the embassy or consulate of the country you are visiting before you travel.

Health Precautions and Medical Considerations

Health precautions are recommended for travel to some countries. Refer to our Visa and Health search form for health information for the country you will be visiting. Your doctor can advise if inoculations or medications are required or recommended.

If you are taking prescription medicine you should carry a copy of your doctor's prescription and keep all medication in your carry on baggage.


QBE Insurance recommends that you take out travel insurance. You can buy Travel Insurance online, or ask your travel agent for more information


Make sure you are aware of the baggage allowances that apply to your ticket. It is important that you pack your baggage yourself and that you label your baggage both inside and out with your name and home address. All old destination stickers and tags must be removed from all baggage. Certain articles cannot be carried in your baggage. These are classified as dangerous goods.

Never carry baggage for other people. Unwary travellers have been duped into carrying bags and parcels containing drugs and other prohibited items. It is wise to lock all your bags and never leave them unattended.

At the Airport

Check in

Check in times can vary, so you should always check with the local Qantas office or Qantas' agent. At check in you will receive:

  • your boarding pass
  • baggage receipts
  • departure forms (if required)
  • your allocated seat

As many airports do not make boarding calls, you should always monitor the departure boards for updated information on your flight, such as departure and boarding times and gate numbers.

Pre-departure Clearance

When you fly internationally you need to pass through immigration, customs and security procedures before you can depart. Allow plenty of time to complete these formalities.

Security procedures, for both domestic and international travel, can involve metal detectors, baggage inspection machines (these are quick and routine and will not spoil normal photographic film) and bag searches.

Duty Free Shopping

Duty free shopping^ is available for international customers at most airports. Shops are usually located both before and after immigration and may also be available upon arrival. You should always check the duty free allowances of the country you are visiting as they can vary.

In The Air


Your cabin crew will direct you to your seats as you enter the aircraft. Seat numbers are located at eye level above the seats.

All Qantas operated flights are non-smoking and you are required to keep your seat belt fastened whilst seated, even after the 'fasten seat belt' sign has been switched off.

Meals and Refreshments

Meals or refreshments are served on most flights. Our contemporary designed meals have been created by leading Australian chef, Neil Perry.

Our wines are selected by a panel made up of three of Australia's most well-respected wine show judges; Tom Carson, Vanya Cullen and Stephen Pannell. All are qualified and practising wine makers. All drinks are complimentary when flying internationally on Qantas.

On Australian domestic flights drinks are complimentary except for alcoholic beverages in Economy, which are subject to a small charge.

Onboard Entertainment

Our award winning entertainment system includes new release movies, television shows and even video games on some flights+. We provide complimentary headsets on all services where entertainment is offered.

On Arrival

For international flights, when required, arrival documents will be handed to you at check in or distributed by cabin crew during the flight. For arrival at an Australian international airport you will need your passport and a completed Passenger Card to present at passport control.

At stops prior to your destination you are in 'transit'. If you leave the aircraft, make sure you take all documentation and valuables with you, including your boarding pass.


If you are connecting with another flight to an onward destination, it means you are transferring. If you have been 'through-checked' you will have a boarding pass for your onward flight and your baggage will be tagged through to your final destination. Check the departure boards and you can proceed directly to your new departure gate. If you have not been 'through-checked' you will need to proceed to the transfer desk in the departure area where you will receive your seat allocation and boarding pass for your next flight.

If you are transferring from an international flight to a domestic flight you may need to clear customs and immigration and collect your baggage before proceeding to the domestic terminal. At some international airports, we have domestic transfer desks that allow you to check your bags in for your domestic flight before proceeding to the domestic terminal.


Your baggage will be available for collection in the arrivals hall. Simply look for your flight number to indicate which carousel to collect your baggage from.

If you are unable to locate your baggage do not hesitate to ask ground staff for assistance. Trolleys are available in the baggage collection areas of most airports. There may be a small charge for use, usually in the local currency.

Customs and Quarantine

Due to custom and quarantine requirements, some countries, including Australia, require you to declare certain goods upon arrival. We recommend you check restrictions before travelling internationally or interstate.

On arrival into Australia you will need to present your passport and incoming passenger card. After collecting your baggage, if you have nothing to declare you proceed through the green channel. If you have something to declare, proceed through the red channel. Random baggage inspections are standard procedure at all international airports.

^ Qantas also offers a wide range of Inflight duty free products on international services that you can purchase onboard from In Sky Shopping.

+ On B747-400 services our Total Entertainment systems feature Q Games.

Back to top