Contacts and Help

24 hour support

Did you know you can change your flight, check in online, add special requests, update your contact details, request a frequent Flyer upgrade and more through Manage your booking.

Can`t find what you are looking for? search our Frequently Asked Questions for answers to your question.

Contact information and related links

Simply select from the below options.

Flight Bookings - New and Existing

In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through webchat and selected social media channels in some countries. There is no booking fee when you book your flights on qantas.com (other fees may apply). A fee applies for bookings made or changed through Qantas Contact Centres, Qantas airport locations, and social media.

To change or cancel your flight booking online (including Classic Flight Reward bookings) login to Manage Your Booking.

Read more about how to cancel a flight at qantas.com or search for answers to our most frequently asked questions.

For contact details to all our local and global Qantas Contact Centres and Qantas offices, select from our Worldwide Regions options below to locate the office you require.

If you're calling our contact centres in Australia/New Zealand you may be offered our new call-back service.

Our call-back service means you'll no longer have to wait on the line to hold your place in the call queue. If you opt-in to this service, simply select your preferred call-back number and we'll let you know when one of our telephone consultants will call you back.

It's all part of our ongoing plan to make it easier and quicker for our customers to call us. If you have any feedback on our new call-back service, be sure to let the team know when you next give us a call.

Calls from mobile phones:
Your mobile phone carrier may impose additional fees or charges for calls made from your mobile, including to toll free numbers. Check with your phone provider before calling.

For flight booking enquiries for new and existing anywhere in Australia and flight arrival and departure information
Area Phone Number Open Hours
Flights 13 13 13
Select menu option 1
24 hours, 7 days a week.
Flight Bookings with Points 13 13 13
Select menu option 1
24 hours, 7 days a week.
Arrivals and Departures 13 12 23 24 hours, 7 days a week.

Customers who are deaf or who have a hearing or speech impairment can call via the National Relay Service 24 hours a day, 7 days a week. View contact information.
For further information also refer to our Special Needs page.
Country  Phone Number Open Hours
Fiji Ph +679 323 9030 8am to 5pm Mon to Fri,
8am to 1pm Sat
Email us
French Polynesia +689 43 0665 8am to 5pm Mon to Fri,
8am to 11am Sat
New Caledonia +687 28 6546 8am to 3pm Mon to Fri
New Zealand 0800 808 767^ 24 hours , 7 days a week.
Papua New Guinea 74111076
8am to 5pm Mon to Fri
Vanuatu +678 23848 7.30am to 5pm Mon to Fri,
8am to 11.30am Sat

If you have received notification of a flight change and it is outside the above countries office hours please call +61 2 8222 2439* (Australian number).
Country Phone Number Open Hours 
South Africa +27 21 427 3128 24 hours, 7 days a week.
Email us
Ghana +233 302 24 40 43 8am to 5pm Mon to Fri
Kenya +254 717 788 892 8am to 5pm Mon to Fri

If you have received notification of a flight change and it is outside the above countries office hours please call +61 2 8222 2439* (Australian number).
Country  Phone Number Open Hours & Address
Argentina 0800 122 0337 (National toll free##) 9am to 6pm, Mon to Fri
Brazil 0800 892 3346 (National toll-free##) 9am to 6pm, Mon to Fri
Chile +56 2 2 817 9500
800-835882 (National toll-free##)
9am to 6pm, Mon to Fri
Canada 1 800 227 4500**

Customers in Canada who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week.  The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500.
24 hours, 7 days a week.
Mexico +1 800 227 4500** 24 hours, 7 days a week.
USA 1 800 227 4500**

Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week.  The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500.
24 hours, 7 days a week.

If you have received notification of a flight change and it is outside the above countries office hours please call +61 2 8222 2439* (Australian number).
Country  Phone Number Open Hours & Address
China +86 21 6145 0188 Beijing
+86 20 3862 1600 Guanzhou
+86 21 6145 0188 Shanghai

Customers in North China
800 819 0089 for desk phone users.
400 888 0089 for mobile phone users.
9am to 5pm Mon to Fri
Hong Kong  +852 2298 8111

Chinese-language services
available on Mon to Fri (except public holidays)
during 9am to 1pm & 2pm to 6pm
 
24 hours, 7 days a week.
India  +91 22 6111 1818 9.30am to 1.30pm and 2pm to 5.30pm
Mon to Fri
Indonesia +62 21 2555 6300
Toll free number (after hours/public holidays) 001 803 61786
8.30am to 5pm Mon to Fri
Japan  03 6833 0700 Callers within Tokyo
(Toll free) Outside Tokyo/Kanto areas0120 207 020.

English language available 24 hours, 7 days a week
9am to 5pm Mon to Fri except national holidays
Korea +82 2 777 6871 9am to 6pm Mon to Fri
Malaysia +603 27133911
+603 20535033
9am to 5.30pm Mon to Fri.
24 hours, 7 days a week
Philippines +63 2 812 0607 8.30am to 5.30pm Mon to Fri
Singapore +65 6415 7373 24 hours, 7 days a week.
Taiwan +886 2 2509 2000 9am to 5pm Mon to Fri
Thailand + 66 2 632 6611

Toll free number (after hours/public holidays) 001 800 611 4797
8.30am to 5pm Mon to Fri
Vietnam +84 28 3910 5373 8am to 12noon and 1.30pm to 5pm
Mon to Fri,
8am to 12noon Sat

HT&T Travel Vietnam#
Level 1, Resco Building,
94-96 Nguyen Du, District 1
Email us
 

If you have received notification of a flight change and it is outside the above countries office hours please call +61 2 8222 2439* (Australian number).
Country  Phone Number Open Hours
Austria +43 1 587 7771 9am to 12.30pm and 1.30pm to 5pm
Mon to Fri
Email us
Belgium +32 2700 6781 24 hours, 7 days a week
Email us (email correspondence in English only)
Bosnia Herzegovina ++381 11 2631 327 8.30am to 4.30pm
Mon-Fri
Croatia +381 11 2631 327 8.30am to 4.30pm
Mon-Fri
Czech Republic +420-224 815 374 9am to 5.30pm
Mon-Fri
Denmark +45 43 31 49 76 24 hours, 7 days a week
Finland +358 9 72 519 763 24 hours, 7 days a week
Email us (email correspondence in English only)
France +33 1 57 32 92 83 24 hours, 7 days a week
French language available 9am to 6pm CET
Mon to Fri
Email us
Germany  +49 69 299 571421 24 hours, 7 days a week
German language available 9am to 6pm CET
Mon to Fri
Email us
Greece +30 210 9341500 9am to 5pm
Mon to Fri
Hungary +36 30 3248627 9am to 5pm
Mon to Fri
Israel +972 3 7952133 8.30am to 5pm
Sun to Thu
Italy +41 44 511 1237
International call charges may apply.
24 hours, 7 days a week
Italian language available 9am to 6pm CET
Mon to Fri
Email us
Macedonia +381 11 2631 327 8.30am to 4.30pm
Mon to Fri
Malta +356 2364 4096 9am to 5pm
Mon to Fri
Montenegro +381 11 2631 327 8.30am to 4.30pm
Mon to Fri
Netherlands  +31 20 2035425 24 hours, 7 days a week
Email us (email correspondence in English only)
Norway +47 23 02 46 49 24 hours, 7 days a week
Poland +48 22 625 0467 9am to 5pm
Mon to Fri
Portugal +34 915 421 572 9am to 2.30pm and 3.30pm to 6pm
Mon to Fri
Republic of Ireland +353 1 407 3278
1 800 556 135 (within Ireland only)
24 hours, 7 days a week
Romania and Moldova +40 21 315 1359 9am to 5.30pm
Mon to Fri
Russia and CIS +7 495 641 5121 9am to 6pm
Mon to Fri
Serbia +381 11 2631 327 8.30am to 4.30pm
Mon to Fri
Slovakia +420-224 815 374 9am to 5.30pm
Mon to Fri
Slovenia +381 11 2631 327 8.30am to 4.30pm
Mon to Fri
Spain +34 91 542 1572 9am to 5.30pm
Mon to Fri
Sweden +46 8 593 663 82 24 hours, 7 days a week
Switzerland +41 44 511 1237 24 hours, 7 days a week
German, French and Italian language available 9am to 6pm CET
Mon to Fri
Email us
Turkey +90 212 2511315 9am to 5.30pm
Mon to Fri
United Kingdom 0800 964 432## (within UK only)

0845 7 747 767^
Call cost up to 7 pence a minute (inc VAT) for 084 numbers and up to 13 pence a minute (inc VAT) for 087
 
24 hours, 7 days a week

If you have received notification of a flight change and it is outside the above countries office hours please call +61 2 8222 2439* (Australian number).
Country  Phone Number Open Hours
Abu Dhabi +971 2 6118640 8am to 1pm, 4.30pm to 7.30pm
Sat to Thur
Dubai +971 4389 8111 9am to 5.30pm Sun to Thur and Sat
Closed on Fridays
Afghanistan +937007713805 8am to 5.30pm Sat to Thur
Bahrain +973 317 220 743 9am to 5pm Sun to Thur
Egypt +202 26908166 9am to 5pm Sun to Thur
Iran +989198000820 9am to 5.30pm Sat to Wed, 9am to 2pm Thur
Iraq +964 75101 00501 9am to 6pm Sun to Thur
Jordan +962 6 586 2288 9am to 5pm Sun to Thur
Kuwait +965 2246 7139 9am to 6pm Sat to Wed
Lebanon +961 1 760590 8.30am to 5pm Mon to Fri
8.30am to 1pm Sat
Oman +968 24559944 8am to 5pm Sun to Thur
Qatar +974 4411 9017 8am to 5pm Sun to Thur
Saudi Arabia +966 13 882 3711 Dammam


+966 12 6693356 Jeddah


+966 11 4772228 Riyadh


8.30am to 1pm, 4pm to 7pm Sat to Wed

8.30am to 1pm, 4pm to 7pm Sat to Wed, 8.30am to 1pm Thur

9am to 1.30pm, 5pm to 8.30pm Sat to Thur

If you have received notification of a flight change and it is outside the above countries office hours please call +61 2 8222 2439* (Australian number).
+ IDD code for your country.
# Qantas representative.
* Long distance call charges may apply.
^ This is a local number and can only be dialled from within the country.
~ Available for travel agencies and rebooking enquiries for passengers en-route.  For new bookings, contact your local travel agent.
## Toll free calls cannot be made from mobile phones using these numbers.
** International call charges may apply when using international roaming services from mobile phones.
Frequent Flyer or Qantas Club Membership

Visit Your Account to update your membership details and preferences, claim missing points, check your points and Status credits balances, make Reward bookings and to view your activity statement.

Alternatively you may find what you're looking for with our Online Services or Frequent Flyer FAQs.

Membership Enquiries

For enquiries regarding your Frequent Flyer Membership, use our Qantas Frequent Flyer Form.
Alternatively, you can call the Qantas Frequent Flyer Service Centre between the hours of 7am and 7pm (AEST) Monday to Saturday and speak to one of our consultants. Please have your Frequent Flyer number and PIN available when calling.

For your Frequent Flyer account security, we are unable to change or provide specific account information via email or in writing.

Country Phone Number
Australia 13 11 31*
Select menu option 2 for Frequent Flyer Service Centre
New Zealand 0800 101 500
United Kingdom 0845 7 747 100
Call cost up to 7 pence a minute (inc VAT) for 084 numbers and up to 13 pence a minute (inc VAT) for 087.
USA/Canada 1 (800) 227 4220~
Ireland/Continental Europe +44 (20) 8600 4333
Other Countries +61 (2) 9433 2329 or +61 (3) 9658 5302  

Flight Reward and Priority Reservations Contacts

24 hours minimum advance booking required for flight Rewards. Some countries outside Australia require bookings 14 days or more in advance.

Country/City Phone Number 
Australia 13 11 31^
Select menu option 1 for travel arrangements, including Classic Flight Rewards or upgrades.
New Zealand 0800 100 767
United Kingdom 0845 774 7100
Call cost up to 7 pence a minute (inc VAT) for 084 numbers and up to 13 pence a minute (inc VAT) for 087.
USA/Canada 1 (800) 227 4220~
Germany 069 299 571421
Hong Kong +852 2298 8111
Singapore +65 6415 7366
Tokyo +0120 7007 26
Johannesburg +27 21 427 3128
* Open hours: 7am-7pm (AEST) Mon to Sat (AEST). Closed Australian Public Holidays.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^ Platinum members should use the priority number (found on the back of their membership card) in place of 13 11 31.
+ IDD code (international direct dialing code) for your country. You do not need to add the country code.
# General reservations number. These numbers can only be dialled from the specific country and are available between 9am and 6pm GMT+1 Monday to Friday.
Tell Us About Your Travel Experience

Share your concerns, compliments and feedback

Provide feedback about your travel experience using our Customer Feedback Form so we can improve our service to you.

Existing and future flight booking queries

If your enquiry is in relation to an existing flight booking or future travel, contact your local Qantas office.

Frequently asked questions about Customer Care

Why not check out our frequently asked questions

You can also follow us on Twitter: @Qantas, consultants are online from 7.00am to 9.00pm Monday to Friday and 9am to 530pm Saturday to Sunday AEST to listen to customer service experiences and rectify customer issues.

Australian mailing address and fax numbers

Alternatively, you can send your correspondence to:

Customer Care
Qantas Airways Limited
10 Bourke Road
Mascot NSW 2020
Fax: 1800 613 844 within Australia
+61 2 9490 1857 outside Australia

Notice for customers in the European Union

Qantas' preferred method for receiving complaints is through our Customer Feedback Form .

However, customers in the European Union can also contact Qantas by email on eudisputeresolution@qantas.com.au. Please allow up to 28 days to receive a reply if using this option.

The European Commission has also established an Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/.

UK customers should note that Qantas is not currently subscribed to an approved ADR scheme in the UK (and is not required to be), and therefore neither the ODR platform nor any approved ADR providers will be able to process or accept your complaint.

Qantas Corporate Contacts

Get in touch with different sections of the Qantas Group.

Department Contacts
Qantas Head Office Get in touch with Qantas head office on +61 (02) 9691 3636

Our head office is located at:
Qantas Airways
10 Bourke Road
Mascot NSW 2020

Qantas Careers Find out about new jobs at Qantas and apply for vacant positions at Qantas Careers.
Qantas Investors Get information on shareholder details and the Qantas share performance at Qantas Share Registry, phone 1800 177 747 (within Australia) or +61 (2) 8280 7390 (elsewhere) or email registry@qantas.com
Qantas Environment Find out more about carbon offsetting, sustainability, noise management and other environmental issues at Qantas Environment or send us an email.
Qantas Sponsorship Find out more about Qantas Sponsorships.
Qantas Community Find out more about Qantas Community.
Qantas Freight Visit the Qantas Freight website
Qantas Dangerous Goods For all of your Dangerous Goods enquiries from training to operator approvals contact via email.
Jetstar Visit the Jetstar website or phone 13 15 38.
Media All media enquiries should be directed by email.
Medium Rare:
Publisher of Qantas' inflight magazine-Qantas Spirit of Australia:
All advertising or editorial queries for the Qantas Spirit of Australia Magazine should be directed to Q Media:
Advertising queries email
Editorial queries email
Find out more about the Qantas Spirit of Australia
MCN - Inflight Entertainment All advertising queries for Qantas’ inflight video or audio platform should be directed to MCN on (02) 9209 6300 or by email.
+ IDD code for your country
Lost Property

Lost Property Enquiries

If you would like to enquire about property that you may have left on board a Qantas aircraft or in an airport, contact Baggage Services at the airport of your arrival.

Domestic Australian Airports Phone Number
Adelaide

Opening Hours 7 days 9am to 5pm

(08) 8208 8858
Alice Springs

Opening Hours 7 days 8.30am to 5.30pm 

(08) 8950 3915
Ayers Rock (Uluru)

Opening Hours 7 days 9am to 3pm

(08) 8956 2255
Brisbane (Domestic)

Opening Hours 7 days 10am to 2pm

(07) 3867 3264
Brisbane (International)

Message Bank Facility

(07) 3307 9086
Cairns (Domestic and International)

Opening Hours Mon-Fri 9am to 5pm

(07) 4050 4235
Canberra

Message Bank Facility

(02) 6275 5446
Darwin (Domestic and International) 

Opening Hours 7 days 9am to 4pm and 4.30pm to 1am

(08) 8920 4637
Hobart

Opening Hours 7 days 5am to 9pm 

(03) 6248 3912
Launceston

Opening Hours 7 days 8am to 8pm

(03) 6398 6915 or

(03) 6398 6922

Melbourne (Domestic and International)

Found Property Opening Hours Mon-Fri 9.30am to 2.30pm

(03) 8336 4100
Perth (Domestic and International)

Baggage Services Opening Hours 7 days 7.00am to 9.00pm

(08) 9270 9433
Perth (Domestic and International)

Lost Property Opening Hours Mon-Fri 9.00am to 1.00pm

(08) 9270 9504
Sydney (Domestic)

Baggage Services Opening Hours 7 days 7am to 9pm 

(02) 9952 9529
Sydney (Domestic)

Found Property Opening Hours 7 days 7am to 9pm 

(02) 9952 9312
Sydney (International) 1300 653 077
Townsville (07) 4758 0019
International Airports Phone Number
Auckland +64 (0) 9 256 8359
Bangkok

+66 91 889 8948 or

+66 2 134 4357 or

+66 2 134 4358

(11am to 9pm Local Time)

Beijing +86 10 6459 0629 or
+86 10 6459 0648
Christchurch +64 (0) 3 357 3889
Dallas/Fort Worth +1 866 767 2247*~
Denpasar (Bali) +62 361 751 011
Dubai (Lost property items left onboard)
 

Dubai (Baggage Service for damaged, delayed or missing baggage)

+9714 505 7775
Email

+9714 504 8463

Frankfurt +49 69 6902 0439
Hong Kong +852 2116 8750 – handled by SATS
Honolulu +1 808 836 2461~
Jakarta +62 21 550 7096
Johannesburg +27 11921 6710
Los Angeles +1 866 767 2247*~
London (Delayed, Missing and Damaged Baggage Enquiries)




London (Found Property)
+44 844 375 4251 Global Baggage Solutions
Call cost up to 7 pence a minute (inc VAT) for 084 numbers and up to 13 pence a minute (inc VAT) for 087.
+44 20 8976 9500
Manila +63 2 832 2956 or
+63 2 832 2978
Mumbai +91 22 6685 9110
New York +1 866 767 2247*~
Noumea +687 35 26 15
Queenstown +64 (0) 21 950408
Email
San Francisco +1 866 767 2247*~
Santiago +56 2 2690 1055
Shanghai +86 21 68340323 or
+86 21 68340324
Singapore (Lost and Found Property) +65 65 97 4500
+65 65 42 0081 Fax
Tokyo Haneda +81 3 5757 7712,
930am to 8pm, 7 Days.
03 5757 7710 for Items left onboard Qantas aircraft, 9am to 3pm.
Tokyo Narita +81 476 34 3113,
9am to 8pm, 7 days.
Wellington +64 21 552905 or 04 9787636
Hours of operation 4am-9am, 11am-6pm,
11pm-1:30am

+ IDD code for your country.
* Local toll free number when dialled from within the country.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.

Baggage Services

Get in touch with Qantas about delayed, damaged or missing baggage.

Damaged, Delayed or Missing Baggage

You might find the answer to your questions about your damaged, delayed or missing baggage on our Baggage Services page.

If your question is still not answered, contact Baggage Services within Australia on 1300 306 980 between 7am and 9pm AEDT, 7 days per week or if you are overseas please contact the local Qantas ground handler at your arrival port.

Other Services and Qantas Products

For assistance with your Car, Transfer, Hotel, Qantas Holiday package, Cruise, Activities, Travel Insurance, Restaurant, Ski Holiday Packages, Unique Voucher Experiences, Cruises, Box Office USA bookings, Qantas Shop and Qantas Store, please refer to the contact details below.

Other Services and
Qantas Products
Contacts
Activities Contact Viator via email for activities.
Cars Avis Ph 136 333
Budget Ph 1300 362 848
Hertz Ph 13 30 39
Thrifty Ph 1300 367 227

You can cancel your car hire booking online at Manage Your Booking. Alternatively, please contact your car provider.
Cruises To change or cancel your cruise booking please call Qantas Cruises

ph 1300 766 566 between 9am to 5pm, AEST, Monday to Friday

The conditions on your cruise may restrict your changes. Cancellation policies apply.
Hotels To change or cancel your hotel booking, you will need to call as per below. Hotel cancellation policies apply.

Within Australia ph 1300 738 206 between 7am to 10pm AEST, 7 days a week, or via email.

Outside Australia ph +61 02 8059 0182 or via email.
Airbnb To change or cancel your Airbnb booking please contact your host.
For all other Airbnb queries please contact Airbnb on + 612 8520 3333.

More information can be found at www.airbnb.com.au/help.
Classic Hotel Reward To change or cancel your Classic Hotel Reward booking, you will need to call Qantas Hotels as per below. Classic Hotel Reward rates are non-refundable; refer to your booking confirmation for full details around changes and cancellations.

Ph 1300 738 206 between 7am to 10pm AEST, 7 days a week, or via email.

Package Holiday Bookings Qantas Holidays ph 1300 443 485
8.30am-8pm Mon-Fri, 9am-5pm Sat

To change your booking quote your booking reference. The conditions on the package type booked may restrict your changes. Service fees may apply.

For Qantas Holidays accommodation packages or airfares & accommodation packages enquire now
Qantas Shop Contact the Qantas Shop via email.
Qantas Store Contact the Qantas Store via email.
Restaurants For changes to your Restaurant booking, call Dimmi on ph 1300 366 838
or email
Ski Holiday Bookings Liquid Snow Tours ph 1300 114 777 between 8am-5.30pm AEST Mon-Fri or via email

Quote your booking number to cancel or change your booking. Depending on the package booked, portions may be non-refundable, change fees and cancellation penalties may apply.
Transfers Contact Viator via email for transfers.
Travel Insurance Enquiries ph 1300 783 146 or email.

Claims ph 1300 555 018 or email.
Uber Contact Uber for assistance with your account or ride via https://help.uber.com/

+ IDD code for your country.

Website Technical Support

The qantas.com website has plenty of built in assistance to help you make and manage your booking.

Here are the answers to our most frequently asked questions about website technical support:

Trouble shooting tips:

You can find answers to other frequently asked questions online.

System upgrade to our FAQ section

At Qantas.com we are continually helping our customers improve their security by using the latest security protocols.
Our FAQs section has undergone an upgrade from TLS1.0 to TLS 1.1 and TLS 1.2 beginning 27 Sep 2017.
Websites use TLS to secure all communications between their servers and web browsers.

If you are receiving the following message "the page cannot be displayed" to ensure you have access to our FAQs ,you may need to reset your pc settings based on your browser with the following instructions:

Browser Requirements
Internet Explorer 1. Navigate to Tools on your screen
2. Internet Options>Advanced>scroll to Security
3. Deselect TLS1.0
4. Select TLS1.1 and TLS1.2 and OK
Chrome 1. Navigate to Settings
2. Go to Advanced>System>Choose Open proxy settings>Advanced>scroll to Security
3. Deselect TLS1.0
4. Select TLS1.1 and TLS1.2 and OK
FireFox 1. In the address bar, type about:config and press enter
2. In the Search field, enter tls. Find security.tls.version.min and double click
3. Set the integer to 2 to force protocol of TLS1.2
4. Select OK
Safari There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS1.1 and TLS1.2 are automatically enabled.

If you require further information contact us by submitting your feedback.

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