Temporary inflight and airport service changes

We're now asking customers travelling on domestic flights to complete check-in before arriving at the airport as this minimises gathering at check-in kiosks and service desks. In nearly all cases you can check-in for your flight and receive your boarding pass via your mobile device – using either qantas.com or the Qantas app.

If you’re a Qantas Frequent Flyer and have a Q Bag Tag, you can use this to tag any baggage you may want to check in, avoiding a kiosk or service desk entirely. If you don’t have a Q Bag Tag, you’ll still be able to print baggage tags at a kiosk after you’ve checked in online.

If you’ve checked in online and have any questions or problems, one of our Customer Service Agents will be able assist you at the airport.

If you're travelling on an international flight, we also ask you to check-in online before you arrive at the airport. This will minimise the time spent near other travellers.

If you’ve checked in online and have any questions or problems, one of our Customer Service Agents will be able assist you at the airport.

We’re making some temporary changes to our food and beverage services on Australian domestic flights.

Should you wish to bring food and non-alcoholic drinks for your flight, you’re welcome to do so. Note: as galley storage space is restricted, items you bring will need to be stored in your carry-on baggage. Drinks you choose to bring will also need to comply with any powders, liquids, aerosols and gels screening requirements where applicable.

Our crew will offer a complimentary bottle of water and a snack on these services. Additionally, pre-ordered special meals and a limited bar service will be offered on services between the East Coast and Perth and Darwin, with the bar service available on flights departing after 9am.

In Business, we’ve re-introduced a selection of main meals, tea and coffee, and a bar service. Pre-ordered special meals are also available. The bar service is available on flights departing after 9am.

To keep you connected inflight, in partnership with Viasat, we're progressively switching back on our Inflight Wi-Fi across our domestic B737 fleet.

You may still wish to bring alternative material for your entertainment while we are reactivating this service.

Our inflight entertainment service is temporarily paused, including the onboard magazine Spirit of Australia. We recommend you bring alternative material for your entertainment, particularly on longer flights.

When entering the lounge, you’ll notice some temporary changes:

• You may be asked to provide your contact details as part of COVID-19 traceability requirements
• Capacity restrictions are in place, which may impact access during peak periods
• Increased social distancing
• Changes to food and beverage services
• Access to hand sanitising stations
• Shower facilities remain closed

Lounge access eligibility conditions apply, however there's some new temporary measures in place.

• If a Qantas Club lounge is closed and a Business lounge is open in that same airport, you’ll be able to access the Business lounge if capacity limits haven’t been met.
  
• If you’d like to bring guests into the lounge as per your membership benefits, you must all be travelling on the same Qantas flight.

Due to capacity restrictions, you may not be able to enter the lounge if you:

• are a guest of an eligible lounge member and you aren't travelling on the same flight as the member, or
• are a guest of an eligible lounge member and you aren't travelling.

Following the easing of travel and venue capacity restrictions and as flight schedules increase, we look forward to welcoming more customers into our lounges.

For more information, refer to Qantas Club Membership and Lounge Invitations Extensions.