Fly Well

The safety and wellbeing of our customers and people is, and always will be, our highest priority. Travel is an important part of life, and we know there’s understandable concern about Coronavirus. 

Our Fly Well program brings together a number of temporary and existing wellbeing measures to give you peace-of-mind at each point of your journey across our Australian domestic network.

Last updated: 29 September 2020

On this page

Fly Well when you fly Qantas No Description

At the airport

We’ve introduced a number of health and safety measures within Australian domestic airports to limit the contact that you may have with others as you check in and proceed to your departure gate.

Image showing airport Fly Well experience
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Contactless check-in - complete check-in using the Qantas app or online; save time and help us minimise crowding at check-in kiosks and service desks.

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Self-service Bag Drop - if you have a Q Bag Tag, you can use this when flying within Australia. If you have completed your check-in using the Qantas app or online, proceed straight to the self service bag drop (available at select airports) to check your bags. Alternatively, our check-in kiosks are available to print tags for checked baggage.

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Social distancing - implemented throughout the airport.

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Enhanced cleaning - highly frequented areas are cleaned regularly.

In the lounge

You’ll notice we've made some temporary changes to your experience.

Your in lounge experience
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Entry requirements - you'll be required to provide your contact details as part of COVID-19 contact tracing requirements.

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Capacity restrictions - social distancing rules apply, therefore access may be impacted by current government requirements.

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Hand sanitising stations - installed throughout the lounge.

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Amended services - hosted food and beverage services replace our traditional self-serve buffets.

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Regular cleaning - highly frequented areas are cleaned regularly.

At the departure gates

As you make your way to your designated departure gate, our Fly Well program continues.

Your airport boarding experience
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Social distancing - in waiting areas at departure gates and when boarding to minimise crowding.

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Hand sanitising stations - available at departure gates.

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Fly Well packs - collect your pack, containing a face mask and sanitising wipes, at the gate before you board.

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Boarding - self-scanning of boarding passes.

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Enhanced cleaning - highly frequented areas throughout the terminal are cleaned regularly.

Onboard the plane

While the risk of inflight transmission remains extremely low, we’ve introduced additional safety measures and updated our inflight services. We also strongly recommend you wear a face mask on all flights.

Your onboard experience
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Cabin air - our aircraft air conditioning systems are fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is refreshed every few minutes, ensuring the highest possible air quality.

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Fly Well pack - the face mask and sanitising wipes in your pack are for use inflight, and additional sanitising wipes are available on request. We strongly recommend you wear your face mask while travelling.

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Inflight - once seated, our crew will ask you to limit movement around the cabin. The aircraft configuration, including the seats and galley, act as a natural barrier, and people are not seated face to face. The direction of inflight airflow is ceiling to floor.

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Amended services - we've temporarily reduced our food and beverage offering. Our inflight entertainment is also temporarily paused and we recommend you bring alternative material for your entertainment on longer flights. Our inflight magazine remains available digitally. Refer to temporary inflight and airport services for more information. 

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Enhanced cleaning - our aircrafts are cleaned with a disinfectant effective against coronaviruses, with a focus on the high contact areas of seats, seatbelts, overhead lockers, air vents and toilets. Our people are trained in the latest hygiene protocols.

On arrival

Some Australian states and territories have introduced measures, including additional health and safety protocols, in response to Coronavirus. Check the latest government travel requirements for your destination.

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Fly Well pack - when disembarking the aircraft, place any used sanitising wipes back into your pack, and dispose of it in the airport terminal bins on arrival.

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Social distancing - implemented throughout the airport.

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Enhanced cleaning - highly frequented areas are cleaned regularly.

Wearing face masks

Flights to, from and within Victoria

Travel requirement
lady wearing a face mask in the airport terminal

It's mandatory for you to wear a face mask if you’re flying to, from or within Victoria. 

Your face mask needs to cover your mouth and nose and must be worn unless you're under 12 years of age or have a medical condition.

When travelling from or within Victoria, you'll need to wear your mask as soon as you enter the airport and also inflight. When travelling to Victoria, you'll need to wear your mask during boarding and inflight.

Ensure you’re aware of any government requirements that apply while in Victoria, including wearing face masks and coverings.

All other flights

Strongly recommended
lady wearing a face mask on board

While wearing a face mask isn’t mandatory on other flights, it’s strongly recommended that you wear a face mask for everyone’s peace-of-mind.

Face masks and sanitising wipes are included in your Fly Well pack which is collected at the boarding gate, and you can bring your own mask to wear if you prefer.

If you're feeling unwell

If you're feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight, you should defer your travel plans. 

Symptoms include:

  • Fever, fatigue or aches;
  • Runny nose, cough or sore throat;
  • Shortness of breath.

If you need to defer your plans, contact your local Qantas office before departure to discuss your options.

If your flights were booked through a travel agency or third-party website, contact these companies directly to discuss your options.

For more information on Coronavirus and for instructions on what to do, visit the Australian Department of Health website, call the National Coronavirus Health Information Line on 1800 020 080 (in Australia), or contact your local health authorities.

What you can do to stay healthy

The most important thing to avoid catching any virus, be it coronavirus, the flu or the common cold, is to wash your hands and avoid touching your face.

Here’s how you can stay safe when travelling:

Hand washing

Regularly wash your hands

Hand sanitizer

Use hand sanitiser

Cover your sneeze or cough with your arm, not your hands

Cover your sneeze or cough with your arm, not your hands

Coronavirus cases on recent flights

Some customers travelling on flights have tested positive for Coronavirus.

How this may affect you