Flight notifications explained

If you're collecting someone from the airport

Once you've signed up for flight notifications through the flight status search results page - depending on whether you registered for departure or arrival information, or both - you'll start receiving notifications: 

  • when the flight departs and/or lands
  • if the departure or arrival time changes by more than 7 minutes
  • if the flight has been cancelled. In this situation you'll need to contact the person travelling to find out their new flight details
  • if the flight is diverted or returns to the gate. In this situation we'll redirect you to the flight status page for any further details. 

If you're travelling with us

We'll use the mobile number that's in your booking, or the number stored in your Frequent Flyer profile, to send information about your flight. We'll only send notifications if: 

  • we know more than one hour before your domestic flight that there'll be a delay of greater than 30 minutes
  • we know more than one hour before your international flight that there'll be a delay of greater than 60 minutes
  • your domestic or international flight is cancelled more than 60 minutes before your scheduled departure time
  • your flight has been rescheduled to a time earlier than originally planned. 

If you receive a flight notification

Don't text or reply to the phone number that delivers your flight notifications as it's used to deliver messages only. If you have a question you can speak to one of our friendly team members in your local Qantas office

Note we only send SMS messages for Qantas, QantasLink, Qantas Codeshare or Partner Airline flights. If your flight is with Jetstar, is a charter flight or is one of the excluded flights listed in the terms and conditions you will not receive notifications. We also don't send notifications when the delay or cancellation occurs close to the scheduled or previously advised departure time.