Lost property

To enquire about lost items you may have left onboard or in an airport, contact your arrival airport.

Lost property contact details

Australian domestic airport contact details
Australian airports Contact Opening hours
Adelaide 08 8208 8858 9am to 5pm, 7 days a week
Alice Springs 08 8950 3915 8.30am to 5.30pm, 7 days a week
Ayers Rock (Uluru) 08 8956 2255 9am to 3pm, 7 days a week
Brisbane

07 3867 3264 - domestic

07 3307 9086 - international

10am to 2pm, 7 days a week
message bank facility
Cairns 07 4050 4235 9am to 5pm, Monday to Friday
Canberra 02 6275 5446 message bank facility
Darwin 08 8920 4637 9am to 4pm and 4.30pm to 1am, 7 days a week
Hobart 03 6248 3912 5am to 9pm, 7 days a week
Launceston 03 6398 6915 or
03 6398 6922
8am to 8pm, 7 days a week
Melbourne
03 8336 4100 9.30am to 2.30pm, Monday to Friday
Perth

08 9270 9433 - baggage services

08 9270 9504 - lost property

7am to 9pm, 7 days a week


9am to 1pm, Monday to Friday

Sydney

02 9952 9529 - baggage services

02 9952 9312 - found property

1300 653 077 - international

7am to 9pm, 7 days a week
Townsville 07 4758 0008  
International lost property contact information
International airports Contact Opening hours
Auckland +64 0 9 256 8359  
Bangkok

+66 91 889 8948 or

+66 2 134 4375 or

+66 2 134 4357

11am to 9pm, local time
Beijing

+86 10 6459 0629 or

+86 10 6459 0648

 
Christchurch +64 0 3 357 3889  
Dallas/Fort Worth +1 866 767 2247  
Denpasar (Bali) +62 361 9366964  
Dubai

+9714 505 7775

Email Dubai lost property

 
Frankfurt +49 69 6902 0439  
Hong Kong (handled by SATS) +852 2116 8750  
Honolulu +1 808 836 2461  
Jakarta +62 21 550 7096  
Johannesburg +27 11921 6710  
Los Angeles +1 866 767 2247  
London

+44 20 8976 9500  
Manila +63 2 832 2956 or 
+62 2 832 2978
 
Mumbai +91 22 6685 9110  
New York +1 866 767 2247  
Noumea +687 35 26 15  
Queenstown

+64 0 21 950 408

Email Queenstown lost property

 
San Francisco +1 866 767 2247  
Shanghai

+86 21 8634 0323

+86 21 8634 0324

 
Singapore +65 65 97 4500
 
Tokyo Haneda

+81 3 5757 7712 or 

03 5757 7710

9.30am to 8pm, 7 days a week

9am to 3pm, 7 days a week
Tokyo Narita +81 476 34 3113 9am to 8pm, 7 days a week
Vancouver +1 604 3033758 Seasonal service
Wellington

+61 21 552 905 or

04 978 7636

4am to 9pm, 11am to 6pm and 11pm to 1.30am

Important information

Disclaimer: Disclaimer: * Local toll free number when dialled from within the country or territory. 
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.

+ is the international direct dialling (IDD) code for your country or territory.