Global contacts and SMS numbers
Need assistance? Find opening times and contact numbers for your local Qantas office, including SMS (available for Australia, New Zealand, Hong Kong, Singapore, USA, and the UK).
Global offices contact and SMS detailsCustomer support
Here's how to get in contact with us, 24 hours a day. All the information you need to know about check-in, changing or cancelling a flight, your Frequent Flyer membership, providing feedback online, baggage and more.
Chat in the Qantas App
If you have the Qantas App you can chat with an agent. Simply go to your profile in the app, select settings and 'Use Qantas Messaging' to chat.
Download the Qantas App
Frequent Flyer members
Information for Frequent Flyer and Qantas Club members looking for help with your account, missing points and more.
Customer feedback
We welcome your feedback, concerns and compliments in order to help us continuously improve our service.
Corporate contacts
Looking to contact a department in the Qantas Group? Details for our head office, careers, sponsorship, media and more.
Lost property
Find out who to contact in your area if you believe you've lost something onboard or at one of our airports.
Airport phone numbers
Baggage services
Review our baggage services information for delayed, damaged or missing baggage.
Other services
For help with car, cruise, Airbnb, hotel and transfer bookings. Find out who to contact and the best way to enquire.
Website tech support
Find the answers to our most frequently asked questions about website technical support.
Scam assistance
What to do if you've received suspicious communication from Qantas via email, phone or social media.
Search FAQs for help
Find your answers faster by searching our frequently asked questions.