Menu Select terms and conditions
- You must be travelling on an eligible Qantas operated international service.
- Menu Select is available to Business, Premium Economy and Economy customers travelling on a confirmed commercial ticket on selected flights. The list of eligible flights may be updated from time to time, and Qantas reserves the right to add or remove eligible flights without notice.
Menu Select is available on the following flights:
3. The Menu Select service is available via manage booking, and requests can be made or changed between 7 days and 12 hours prior to departure.
4. While Qantas will make reasonable efforts to fulfil all meal requests, meal choices cannot be guaranteed.
5. If you change your flight or departure date then your request will be cancelled. You must re-submit your order via manage booking.
6. If Qantas changes your flight or departure date then Qantas will endeavour to fulfil your order as originally made. However, for operational reasons your meal choice may not be available on your new flight.
7. Menu Select is separate from the special meal options for dietary requirements. If you require a special meal order please make this choice via manage booking.
8. If you have already chosen a special meal or a special meal is loaded in your profile then you will not be eligible to pre-order your meal unless the special meal is removed from the profile. If both orders appear in your booking your Menu Select order will be cancelled.
9. If you have chosen 'No meal - maximise my rest' and you change your mind then Qantas will still offer refreshment items onboard however a full meal may not be available for you.
10. Qantas reserves the right to make changes and substitute ingredients that may become unavailable due to operational circumstances.
11. Meals served onboard may differ in appearance from the images of the same meals on qantas.com.
12. If you have pre-ordered a meal and change your mind onboard then crew will make reasonable endeavours to accommodate your change, however they may not be able to fulfil your request to provide an alternative full meal.
Disclaimer: * Menu select is offered when the flight is operated by a Boeing 787 (Dreamliner).