Vehicles important information
When booking vehicles through Qantas, it's important you're familiar with the following information. We've partnered with our preferred car providers, Avis, Budget, Hertz and Thrifty to provide a quick, convenient and easy-to-use vehicle hire booking service.
Qantas receives a commission from these providers for vehicle bookings made via Qantas Cars.
Payment will be collected by individual car rental agencies at collection or return of the vehicle. Other charges such as tolls, fuel, local fees may also be payable.
Vehicles booked using money
| Payment details | Avis | Budget | Hertz | Thrifty |
| Credit cards accepted | Visa, MasterCard, Amex and Diners. Avis does not accept cards presented on phone/ watches and doesn't allow contactless payment methods such as pay-wave. A physical credit or debit card must be presented at the start of rental. |
Visa, MasterCard, Amex and Diners. Budget does not accept cards presented on phone/ watches and doesn't allow contactless payment methods such as pay-wave. A physical credit or debit card must be presented at the start of rental. |
Visa, MasterCard, Amex and Diners. | Visa, MasterCard, Amex and Diners. |
| Credit card fees and/or surcharges | Within Australia: 1.29% (including GST) 1.17% (excluding GST) Payable on all credit and debit transactions Outside Australia: contact Avis for more information. New Zealand: Visa and Mastercard: 2.2% + GST Amex: 3.1% + GST |
Within Australia: 1.29% (including GST) 1.17% (excluding GST) Payable on all credit and debit transactions Outside Australia: contact Budget for more information. New Zealand: Visa and Mastercard: 2.2% + GST Amex: 3.1% + GST |
1.5% on total booking value. | Visa: 1.10% MasterCard: 1.10% Diners: 3.29% Amex: 3.75% |
| Cash payment | Not accepted. A valid credit card will be required for the booking. Contact AvisOpens external site in a new window for more information. | Accepted at selected locations only. Contact BudgetOpens external site for more information. | Not accepted. Contact HertzOpens external site in a new window for more information. | Not accepted. Contact ThriftyOpens external site in a new window for more information. |
| Bond/Security Hold | A valid credit or debit card will be required when the vehicle is collected. If paying by debit card a 'security hold' of $200 in addition to the 'Estimated Total' value of the rental will be placed on the card account provided. This is required for both pay now or pay later options. The cardholder will not have access to these funds until billing is finalised at the completion of the rental. | A valid credit or debit card will be required when the vehicle is collected. If paying by debit card a 'security hold' of $400 in addition to the 'Estimated Total' value of the rental will be placed on the card account provided. The cardholder will not have access to these funds until billing is finalised at the completion of the rental. | A valid credit card will be required when the vehicle is collected. Deposits range between $100 and $550 depending on the vehicle type, pickup location and payment type. Debit/EFT and cash cards are not accepted. |
A valid credit or debit card will be required when the vehicle is collected. Deposits range between $200 and $1,100 depending on the vehicle type, pickup location and payment type. Debit Cards are only accepted at select Thrifty locations and usually incur a higher deposit. Cash deposits are not accepted. |
| Cancellation fees | No fees apply for booking via qantas.com. For direct bookings with Avis fees may apply. Contact Avis for more information. For the complete terms and conditions visit the relevant Avis rental locationOpens external site in a new window for more informaiton. | None | None | None |
| Change fees | Contact AvisOpens external site | Contact BudgetOpens external site | Contact HertzOpens external site | Contact ThriftyOpens external site |
| No show fees | None | None | None | None |
| Additional charges for drivers under the age 25 | Within Australia: A$37.90 max per day. Outside Australia: charges vary, contact AvisOpens external site for more information. |
Within Australia: A$22.72 per day. Outside Australia: charges vary, contact BudgetOpens external site for more information. |
Within Australia: A$16.50 per day. Outside Australia: charges vary, contact HertzOpens external site for more information. |
Within Australia: A$27.50 per day. Outside Australia: charges vary, contact ThriftyOpens external site for more information. |
| Additional driver charges | Within Australia: A$7.49 per day, max A$37.43 per person. Outside Australia: charges vary, contact AvisOpens external site in a new window for more information. |
Within Australia: A$7.49 per day, max A$37.43 per person. Outside Australia: charges vary, contact BudgetOpens external site for more information. |
Within Australia: A$5.50 per day. Outside Australia: charges vary, contact HertzOpens external site for more information. |
Within Australia: A$5.50 per day. Outside Australia: charges vary, contact ThriftyOpens external site for more information. |
Vehicles booked using Qantas Points
| Payment details | Avis | Budget | Hertz | Thrifty |
|---|---|---|---|---|
| Minimum Qantas Points required | 3500 | 3500 | N/A | N/A |
| Deposit/Security bond | A valid credit or debit card will be required when the vehicle is collected. If paying by debit card a 'security hold' of $200 in addition to the 'Estimated Total' value of the rental will be placed on the card account provided. This is required for both pay now or pay later options. The cardholder will not have access to these funds until billing is finalised at the completion of the rental. | A valid credit or debit card will be required when the vehicle is collected. If paying by debit card a 'security hold' of $400 in addition to the 'Estimated Total' value of the rental will be placed on the card account provided. The cardholder will not have access to these funds until billing is finalised at the completion of the rental. | N/A | N/A |
| Cancellation fees | No fees apply for booking via qantas.com. For direct bookings with Avis fees may apply. Contact Avis for more information. For the complete terms and conditions visit the relevant Avis rental locationOpens external site in a new window for more information. | None | N/A | N/A |
| Change fees | Changes can't be made using Qantas Points. | Changes can't be made using Qantas Points. | N/A | N/A |
| No show fees | Qantas Point will be refunded. Please allow 6-8 weeks for point to be added to your accounts. | Qantas Point will be refunded. Please allow 6-8 weeks for point to be added to your accounts. |
N/A | N/A |
| Additional charges for drivers under the age 25 | Within Australia: A$37.90 max per day. Outside Australia: charges vary, contact AvisOpens external site for more information. |
Within Australia: A$22.72 per day. Outside Australia: charges vary, contact BudgetOpens external site for more information. |
N/A |
N/A |
| Additional driver charges | Within Australia: A$7.49 per day, max A$37.43 per person. Outside Australia: charges vary, contact AvisOpens external site for more information. |
Within Australia: A$7.49 per day, max A$37.43 per person. Outside Australia: charges vary, contact BudgetOpens external site for more information. |
N/A |
N/A |
The rental price and any quoted taxes and charges are approximate only and include GST. Refer to the table above for other fees and charges, including credit card fees and/or surcharges, or contact your car provider for details.
Avis and Budget Qantas Frequent Flyer vouchers can be redeemed for car bookings made on qantas.com when paying in cash, and cannot be used when redeeming Qantas Points. The Frequent Flyer voucher must be presented to Avis or Budget upon collection of the vehicle. Redemption is subject to availability of cars. Each voucher can be applied to the total cost of one rental only and credits will be issued for unused portions. One way rentals are not permitted. Vouchers can only be redeemed at Australian locations for bookings made on qantas.com at least 48 hours prior to pick up. A valid credit card must be presented at the time of rental. View all terms and conditions for AvisOpens external site in a new window and BudgetOpens external site in a new window.
Availability and cost of an in-car navigation system, if requested, will be confirmed upon vehicle collection.
For other special requests, such as a child seat, contact the car provider directly. Additional fees apply and are payable directly to the car provider. Their contact details will be provided in your booking confirmation e-mail.
On collecting the rental vehicle at the pick-up location, you're required to show your driver's licence, provide a credit card, and to read and accept the car provider's rental conditions. A deposit or security bond may apply, please see the fees and charges outlined above for more information.
The following licences are required to operate commercial vehicles rented through Avis and Budget.
Avis
| Vehicle class | Licence required |
| 4x2 Light Tray (Group A) |
Car |
| 4x4 Single Cab Tray (Group B) | Car |
| 4x2 Dual Cab (Group L) | Car |
| 4x4 Dual Cab (Group D) | Car |
| 4x4 Wagon (Group E) | Car |
| 4.2m Moving Van (Group G) | Car |
| Hitop Van (Group H) | Car |
| 1 Tonne Van (Group P) | Car |
| 6.4m Moving Van (Group X) | MR |
| Large Bus 22-25 seater (Group K) | LR |
| 12 Seater Bus (Group W) | Car |
| 1 Tonne Van Refrigerated (Group XH) | Car |
| 4.2M Metre Refrigerated Van (Group XK) | Car |
| 4.2 Metre Tautliner (Group XA) | Car |
| 6.4 Metre Tautliner (Group XB) | MR |
| 7.3 Metre Tautliner (Group XC) | MR |
| 8.5 Metre Tautliner (Group XD) | HR |
| 4.2 Metre Tray (Group V) | Car |
| 6.4 Metre Tray (Group S) | MR |
| 7.3 Metre Tray (Group XF) | MR |
| 8.5 Metre Tray (Group XG) | HR |
| 4.2M Tray Crew Cab (Group XE) | LR |
Budget
| Vehicle class | Licence required |
| 4x4 Dual Cab (Group D) | Car |
| 4x4 Wagon (Group E) | Car |
| 4x4 Single Cab Tray (Group B) | Car |
| 4x2 Single Cab Tray (Group A) | Car |
| 4x2 Dual Cab Ute (Group L) | Car |
| 1 Tonne Delivery Van (Group C) | Car |
| Hitop Van (Group H) | Car |
| 4.2m Moving Van (Group F) | Car |
| 6.4m Moving Van (Group X) | MR |
| 7.3m Van (Group V) | MR |
| 4.2m Tray (Group G) | Car |
| 6.4m Tray (Group XZ) | MR |
| 7.3m Tray (Group P) | MR |
| 8.5m Tray (Group XG) | HR |
| 12 Seater Bus (Group W) | Car |
| Large Bus (Group K) | LR |
| 1 Tonne Refrigerated Van (Group XH) | Car |
| 4m Van Refrigerated (Group XZ) | Car |
| 4.2m Refrigerated Van (Group XK) | Car |
| 6.4 Metre Refrigerated Van (Group XZ) | MR |
| 2 Tonne Freezer Truck (XZ) | Car |
| Prime Mover (Group XS) | HC/MC |
| Crane Truck (Group XP) | HR |
| Isuzu GVD Single Drive Prime Mover | HC/MC |
| 18 Seater 4WD Truck (Group XZ) | LR |
| 4.2m Tautliner (Group XA) | Car |
| 6.4m Tautliner (Group XB) | MR |
| 7.3m Tautliner (Group S) | MR |
| 8.5m Tautliner (Group XD) | HR |
| 2m Tipper (Group XL) | Car |
Qantas Insurance international and domestic comprehensive travel insurance policies and the annual multi trip policy cover rental car insurance excess (subject to the applicable limit). You can purchase these policies hereOpens external site. The Australian Cancellation and Baggage insurance policy does not cover rental car insurance excess.
Important information
Disclaimer: ^ You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Membership and Qantas Points are subject to the Qantas Frequent Flyer program terms and conditions.