Cars important information
When booking cars through Qantas, it's important you're familiar with the following information. We've partnered with our preferred car providers, Avis, Budget, Hertz and Thrifty to provide a quick, convenient and easy-to-use car hire booking service.
Payment will be collected by individual car rental agencies at collection or return of the vehicle. Other charges such as tolls, fuel, local fees may also be payable.
Cars booked using money
| Payment details | Avis | Budget | Hertz | Thrifty |
|---|---|---|---|---|
| Credit cards accepted | Visa, MasterCard, Amex and Diners. | Visa, MasterCard, Amex and Diners. | Visa, MasterCard, Amex and Diners. | Visa, MasterCard, Amex and Diners. |
| Credit card fees and/or surcharges | Within Australia: 1.29% (including GST) 1.17% (excluding GST) Payable on all credit and debit transactions Outside Australia: contact Avis for more information. New Zealand: Visa and Mastercard: 2.2% + GST Diners and Amex: 3.1% + GST |
Within Australia: 1.29% (including GST) 1.17% (excluding GST) Payable on all credit and debit transactions Outside Australia: contact Budget for more information. New Zealand: Visa and Mastercard: 2.2% + GST Diners and Amex: 3.1% + GST |
1.5% on total booking value. | Visa: 1.10% MasterCard: 1.10% Diners: 3.25% Amex: 3.75% |
| Cash payment | Accepted at selected locations only. Contact Avis for more information. | Accepted at selected locations only. Contact Budget for more information. | Not accepted. Contact Hertz for more information. | Accepted. |
| Cancellation fees | None | None | None | None |
| Change fees | Contact Avis | Contact Budget | Contact Hertz | Contact Thrifty |
| No show fees | None | None | None | None |
| Additional charges for drivers under the age 25 | Within Australia: A$25 per day. Outside Australia: charges vary, contact Avis for more information. |
Within Australia: A$25 per day. Outside Australia: charges vary, contact Budget for more information. |
Within Australia: A$16.50 per day. Outside Australia: charges vary, contact Hertz for more information. |
Within Australia: A$25 per day. Outside Australia: charges vary, contact Thrifty for more information. |
| Additional driver charges | Within Australia: charges may vary, contact Avis for more information. Outside Australia: charges vary, contact Avis for more information. |
Within Australia: charges may vary, contact Budget for more information. Outside Australia: charges vary, contact Budget for more information. |
Within Australia: A$5 per day. Outside Australia: charges vary, contact Hertz for more information. |
Within Australia: A$5.50 per day. Outside Australia: charges vary, contact Thrifty for more information. |
Cars booked using Qantas Points
| Payment details | Avis | Budget | Hertz | Thrifty |
|---|---|---|---|---|
| Minimum Qantas Points required | 3500 | 3500 | N/A | N/A |
| Cancellation fees | None | None | N/A | N/A |
| Change fees | Changes can't be made using Qantas Points. | Changes can't be made using Qantas Points. | N/A | N/A |
| No show fees | Qantas Point will be refunded. Please allow 6-8 weeks for point to be added to your accounts. | Qantas Point will be refunded. Please allow 6-8 weeks for point to be added to your accounts. |
N/A | N/A |
| Additional charges for drivers under the age 25 | Within Australia: A$25 per day. New Zealand: charges vary, contact Avis for more information. |
Within Australia: A$25 per day. New Zealand: charges vary, contact Budget for more information. |
N/A |
N/A |
| Additional driver charges | Within Australia: none. New Zealand: charges vary, contact Avis for more information. |
Within Australia: none. New Zealand: charges vary, contact Budget for more information. |
N/A |
N/A |
The rental price and any quoted taxes and charges are approximate only and include GST. Refer to the table above for other fees and charges, including credit card fees and/or surcharges, or contact your car provider for details.
Avis and Budget Qantas Frequent Flyer vouchers can be redeemed for car bookings made on qantas.com. Redemption is subject to availability of cars. The Frequent Flyer voucher must be presented to Avis or Budget upon collection of the vehicle. Each voucher can be applied to the total cost of one rental only and credits will be issued for unused portions. One way rentals are not permitted. Vouchers can only be redeemed at Australian locations for bookings made on qantas.com at least 48 hours prior to pick up. A valid credit card must be presented at the time of rental. View all terms and conditions for Avis and Budget.
Availability and cost of an in-car navigation system, if requested, will be confirmed upon car collection.
For other special requests, such as a child seat, contact the car provider directly. Additional fees apply and are payable directly to the car provider. Their contact details will be provided in your booking confirmation e-mail.
On collecting the rental car at the pick-up location, you're required to show your driver's licence, provide a credit card, and to read and accept the car provider's rental conditions.
QBE Insurance recommends that you take out travel insurance to protect you while you are travelling.
The QBE international and domestic comprehensive travel insurance policies and the annual multi trip policy available at qantas.com cover rental car insurance excess, and any applicable car cancellation fees. The QBE Australian Cancellation and Baggage insurance policy does not cover rental car insurance excess or cancellation fees.
Read more about the Cars Price Promise for Australian cars booked online at qantas.com.
Important information
Disclaimer: ^ You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Membership and Qantas Points are subject to the Qantas Frequent Flyer program terms and conditions.