Things don't always go to plan, and you may need to know how to cancel your booking.
If you're due to travel on a Qantas flight and wish to change your plans refer to booking changes and other options. If Qantas has cancelled your flight, visit Manage Booking for alternate flight options, flight credits and refund requests.
Check the fare rules for any restrictions and fees
Check to see if you can cancel your booking online
Cancel your booking at Manage booking and request either a Flight Credit or refund
If you can't cancel your booking online, contact us
Made a mistake while booking?
For bookings made at qantas.com, we'll give you until midnight on the same day you make your booking to let us know you made a mistake, and we'll correct your flight details with no change fees. A fare difference may apply. Read about same day no mistake.
Travel agent and third-party bookings
If you made your booking through a travel agent or other third party, and your fare conditions permit cancellations to your booking, contact your booking provider for assistance.
If travel is imminent and you're not able to contact your travel agent or third-party booking provider, call your local Qantas Office (Service fees may apply).
Before cancelling your flights, there are some things to consider.
Check your Fare type or Reward type for the conditions that apply to your flights and any fees that may apply. If you're unsure of the booking type, visit Manage booking and view the flight details.
Flight cancellation applies to all passenger in your booking. To cancel flights for individual passengers, you'll first need to separate them from the booking. These passengers will be placed in a new booking with a different booking reference and then you can make the changes you need.
We're here to help. If you don't have access to cancel your booking online, call your local Qantas office. A service fee may apply.
If you’ve pre-selected your seat, pre-purchased additional baggage or made a car hire reservation, these will be cancelled when you cancel your flight.
If your booking includes travel insurance purchased when booked with your flight, contact your insurance provider directly for assistance with your booking.
If your booking includes a hotel reservation, you won't be able to cancel your flight booking online. Contact your local Qantas office for assistance with cancelling your flight booking and contact Qantas Hotels to update your hotel booking.
If your booking wasn't made using Qantas Points, then the cancellation conditions depend on the fare type you booked.
When cancelling your booking, you may be presented with one or both of these options.
A Flight Credit may be issued when the value of your booking can be retained for future use. Once your Flight Credit has been issued, we'll email you the details. When redeeming your Flight Credit for your new itinerary, you'll need to pay any change fees applicable for your original fare type and any fare difference.
If the cancellation conditions of the original booking permit a refund, you can request the value of your airfare for any untravelled flights plus any applicable taxes as a refund. Any cancellation and service fees will be deducted from the amount you'll receive. If the cancellation conditions of the original booking do not permit a refund, only the taxes will be refunded. Any amount due will be refunded to the original form of payment used.
If your booking was made using Qantas Points, then the cancellation conditions depend on the reward type you booked:
Classic Flight Rewards
If your booking is a Classic Flight Reward, and travel hasn't commenced, a Qantas Points cancellation fee applies and your Qantas Points and taxes will be refunded.
Points Plus Pay - Flights
For Points Plus Pay – Flight bookings, the fare rules depend on the fare you've redeemed your points for. You can check the conditions of your booking at Your Account. Under 'Your Bookings' go to the booking and click the ‘Manage’ button, then go to ‘Flights’ and view the fare conditions.
Classic Flight Rewards plus Point Plus Pay - Flights