Terms and Conditions

These Terms and Conditions govern: Lounge Access Offers

Effective 7 December 2023

Lounge Access Offers

1. Introduction

1.1 These Terms and Conditions govern Lounge Access Offers.

1.2 Eligible Customers are responsible for complying with these Terms and Conditions.

1.3 These Terms and Conditions are effective from the date of publication shown above and may be amended from time to time.

2. Definitions

2.1 In these Terms and Conditions, unless the context otherwise requires:

Definition of terms
Term Definition
Lounge Access Offer is an offer that Qantas extends to Eligible Customers to purchase Lounge Access. Offers do not replace any existing lounge access entitlements as part of an Eligible Customer’s frequent flyer tier or Qantas Club membership. 
Lounge Access means access for Eligible Customers to an Eligible Lounge on the day of the Eligible Flight(s).
Eligible Customers are customers who have received or whose name has been included in a Lounge Access Offer. This does not include third parties who have booked an Eligible Flight on behalf of the primary traveller.
Eligible Lounge is the Qantas Club, Qantas Domestic Business Lounge, Qantas International Lounge, or Qantas International Business Lounge at the departure port(s) specified in the Lounge Access Offer.
Eligible Flight(s) is/are the flight(s) specified in the Lounge Access Offer.

3. Purchasing Lounge Access

3.1 Lounge Access must be purchased at least one hour before check-in for the Eligible Flight(s) closes or the Lounge Access Offer  becomes invalid.

3.2 Eligible customers may be offered a Lounge Access Offer with a discount(s) offer to purchase Lounge Access. Prices shown in the offer will be the final amount with any applicable discount applied. If the Eligible Flight(s) is/are changed or cancelled, previously provided discount offer(s) may not become available to future flight(s). Discounts are provided solely at the discretion of Qantas, cannot be requested, are not negotiable and may be withdrawn at any time without notice.

4. Refunds - changes by an Eligible Customer

4.1 If an Eligible Customer changes the date or does not visit the lounge on the day of Eligible Flight (“no show”), the Lounge Access Offer becomes invalid and any Lounge Access purchased is non-refundable except in certain circumstances including under the Australian Consumer Law or your local law.

4.2 If an Eligible Customer changes the time of the Eligible Flights(s) only and the date of the Eligible Flight(s) remains the same, the Lounge Access Offer remains valid and any Lounge Access purchased is non-refundable except in certain circumstances including under the Australian Consumer Law or your local law.

4.3 If Qantas cancels the Eligible Flight, Eligible Customers should contact the Qantas Contact Centre to be issued with a refund or apply for a refund through the Qantas Refunds form.

5. Accessing the Eligible Lounge

5.1 Lounge Access is subject to these Terms and Conditions and to the Lounge entry terms and conditions.

5.2 Eligible Customers can access the Eligible Lounge on the day of the Eligible Flight, before departure. Lounge Access is subject to space availability and Eligible Customers may be refused entry if the lounge is full. A refund is permitted in this situation. 

5.3 Offers are sent at Qantas' absolute and sole discretion. Offers are subject to availability and Qantas can choose to withdraw an offer at any time.

5.4 For more information visit our FAQs.