COVID-19 travel updates FAQs

Find answers about how we can help.

For more on travel requirements and what to expect when flying, see COVID-19 travel information.

Last updated: 29 December 2022

Icon

Ensure you check the latest government travel requirements before you travel.

On this page

General questions

  • International flights

    Bookings made with travel agents or third-party websites

Flight status

Cancellations and changes

If your travel plans have been affected by border restrictions, visit booking changes for more information about the options available to you.

Flight Credits

  • Refunds

    If your travel plans have been affected by border restrictions, visit booking changes for more information about the options available to you.

Frequent Flyer

Lounges

Fly Well