COVID-19 travel updates FAQs

Find answers about how we can help.

For more on travel requirements and what to expect when flying, see COVID-19 travel information.

Last updated: 28 November 2021

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Many countries are taking precautionary steps in relation to the new COVID-19 variant of concern (Omicron). See Travel Updates for more information.

Before booking and before you travel, ensure you check the latest Government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.

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General questions

  • International flights

Australian domestic flights

  • Bookings made with travel agents or third-party websites

Flight status

Cancellations and changes

If your travel plans have been affected by border restrictions, visit booking changes for more information about the options available to you.

Flight credits

  • Refunds

    If your travel plans have been affected by border restrictions, visit booking changes for more information about the options available to you.

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