Travel between Australia and New Zealand

Last updated: 6 April 2021

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Flight network

Map showing Qantas domestic network and New Zealand travel bubble

We're increasing our international services between Australia and New Zealand, following the announcement of a quarantine free two-way travel bubble between the two countries, for travel commencing 19 April 2021.

Route
Auckland <> Brisbane
Auckland <> Cairns (seasonal winter service)
Auckland <> Gold Coast (Coolangatta)
Auckland <> Melbourne
Auckland <> Sydney
Brisbane <> Christchurch
Brisbane <> Queenstown
Christchurch <> Melbourne
Christchurch <> Sydney
Melbourne <> Queenstown
Melbourne <> Wellington 
Queenstown <> Sydney
Sydney <> Wellington

Before booking your onward domestic flights, check the latest Australian state and territory travel restrictions or you could be denied entry. Refer to Australian domestic network updates for a full list of destinations.

We'll continue to monitor demand in line with government restrictions, and the schedule is subject to change.

Travel restrictions

Before booking, ensure you check the latest New ZealandOpens external site in a new window and AustralianOpens external site in a new window government travel requirements, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.

Travel before 19 April 2021

Travel to Australia from New Zealand

You can travel from New Zealand to selected states in Australia.

All travellers into Australia are required to present at check-in an Australian Travel DeclarationOpens external site in a new window confirming that you've been in New Zealand 14 days before your date of departure and haven't been in an area designated as a COVID-19 hotspot.

Plus, if you're arriving into Sydney from New Zealand, you'll also need to complete the New South Wales Government New Zealand arrival declaration formOpens external site in a new window within 24 hours of your arrival into Australia. You'll be required to show a copy of your confirmation email on arrival, and this can be either a paper copy, screenshot of the confirmation, or the email.

Travel to New Zealand from Australia

If you're travelling from Australia to New Zealand restrictions remain in place.

Ensure you meet the Australian government requirements to depart Australia and the New Zealand government requirements to enter New Zealand.

If you are eligible for travel, the following requirements apply:

  • In order to book a flight, please visit the Manage Isolation Quarantine Government websiteOpens external site in a new window to register for a Managed Isolation Allocation System Voucher, which will be required at check-in. You will have to quarantine for 14 days upon arrival in New Zealand.
  • Note: there is a hotel quarantine cap in New Zealand and if you're unable to secure a hotel voucher, you'll need to defer your travel plans.
  • You are not transiting from an international flight.

Travel on or after 19 April 2021

Be prepared for COVID-19 to disrupt your travel

While it's currently safe to travel without quarantine, this could change very quickly. The New Zealand Government advises all travellers that an outbreak of COVID-19 could cause a change to the conditions you're travelling under. This could mean you may not be able to travel on the date you've booked. By travelling at this time, you're accepting that it'll be your responsibility to manage any COVID-19 related travel disruption and associated costs. Ensure you check the terms and conditions of your tickets and travel insurance.

Quarantine-free travel to Australia from New Zealand

Being able to undertake quarantine free travel between New Zealand and Australia is an important step back towards normal. But we are not yet back at normal.

Eligibility to travel

To be eligible to travel to Australia quarantine-free you must meet Australian requirementsOpens external site in a new window.

Before you travel, remember to:

Crossing the border

You'll notice some extra precautions at the border.

Ensure you:

  • Cooperate with staff requests. 
  • Bring evidence of any pre-existing conditions when you check-in, to avoid being denied boarding. 
  • Check the terms and conditions of your travel insurance with regards to being denied boarding due to COVID-19.
  • Wear a face mask on the flight to Australia, unless you're exempt. A mask will be provided at the boarding gate if you don't have one.

Keeping yourself and others COVID-19 safe

  • Remember to wash your hands or use hand sanitiser regularly.
  • Follow all local guidelines, including in relations to contact tracing and face masks.
  • Unless exempt, wear a face mask on any international or domestic flights and at your international arrival airport. A mask will be provided at the boarding gate if you don't have one. You must also wear a mask on all public transport within Australia.
  • If you feel unwell at any time, stay in your accommodation and call the COVID-19 hotlineOpens external site in a new window for advice. 
  • Regularly check covid19.govt.nzOpens external site in a new window for information about any changes to the quarantine-free travel arrangements and the situation in New Zealand. Especially check this just before your return. 
  • Monitor the Australian Government Department of HealthOpens external site in a new window website for any changes to the COVID-19 situation.

Quarantine-free travel to New Zealand from Australia

It's currently safe to travel between Australia and New Zealand without entering quarantine. However, there are some things that you need to be aware of as you plan and prepare for your travel.

Eligibility to travel

To be eligible to travel to Aotearoa New Zealand on a quarantine-free flight you must first meet the following eligibility criteria:

  • in the 14 day period before travel, you mustn't have visited a country outside of Australia and New Zealand, and not have been in an area designated as a COVID-19 hotspot,
  • during the 14-day period before travel, not had a positive COVID-19 test (or if you have, you have written advice from a health practitioner that you are no longer infectious), and 
  • not be awaiting the results of a COVID-19 test that was undergone during the 14-day period.

You'll be required to complete a travel declaration at the time of booking and a health declaration at check-in. Ensure you bring evidence of any pre-existing conditions when you check-in, to avoid being denied boarding, and also check the terms and conditions of your travel insurance with regards to being denied boarding due to COVID-19.

Keeping yourself and others COVID-19 safe

You'll notice extra precautions at the border. Ensure you cooperate with staff requests. Once in New Zealand there are a few things you will need to do to keep yourself and others safe from COVID-19:

  • Remember to wash your hands or use hand sanitiser regularly.
  • On arrival, download the NZ Covid Tracer app on your phone and turn on the Bluetooth function. There is a QR code you can scan at the airport to get the app.
  • All businesses and services in New Zealand display QR codes that you should scan using the app to record where you have been. If there are COVID-19 cases in New Zealand, health officials will use the app data to contact you if you may have been exposed.
  • If you don’t have a smartphone, keep a paper record or photo diary of all the places you go. A booklet for this purpose will be available as you enter the airport.
  • Unless exempt, wear a face mask on any international or domestic flights and at your international arrival airport. A mask will be provided at the boarding gate if you don't have one. You must also wear a mask on all public transport within New Zealand.
  • If you feel unwell at any time, stay in your accommodation and call Healthline for advice. The Healthline number is available on the handout.
  • The website covid19.govt.nzOpens external site in a new window is a one-stop shop for all New Zealand COVID-19 information. This is where you’ll find information about any changes to quarantine-free travel – and we suggest you check it regularly.

Travel within Australia

Some Australian states and territories have introduced measures, including additional health and safety protocols, in response to Coronavirus that may impact travel within Australia. 

Find out about travel restrictions within Australia.

Fly Flexible

We've added further flexibility on flights across our network so you can book with confidence.

Book any eligible Qantas flight, and enjoy added flexibility with the option to change the date of your travel as often as you need.

Until 28 February 2022, enjoy unlimited fee-free changes to your date of travel when you book any:

  • Qantas operated Australian domestic flight between 21 May 2020 and 31 July 2021, for travel between 12 June 2020 and 28 February 2022.
  • Qantas operated trans-Tasman flight between 15 October 2020 and 31 July 2021, for travel between 16 October 2020 and 28 February 2022.
  • Qantas operated international flight booked between 25 February and 31 July 2021, for travel between 1 November 2021 and 28 February 2022.

If you decide to change the date of your travel we’ll waive the change fee. You'll need to change your flight before your scheduled date of departure and select a new travel date within 12 months of your original booking date. When you’re ready to rebook, you’ll also need to cover any fare increase for your new flight, if applicable. For all changes, your applicable Fare Rules and the Qantas Conditions of Carriage apply.

Visit Fly Flexible for more information.

Flexible Classic Flight Rewards

When you use Qantas Points to book a Classic Flight Reward on Qantas flights before 30 April 2021, you can change your plans until 31 January 2022.

  • If you wish to change your travel dates, we’ll waive the change fee.
  • If you wish to cancel, we’ll waive the cancellation fee. The total Qantas Points used and any taxes, fees and carrier charges paid will be refunded.

This waiver applies to itineraries that consist only of Classic Flight Rewards. If you combine a Classic Flight Reward with a non-Classic Flight Reward fare, this waiver won’t apply.

Visit Flexible Classic Flight Rewards for more information.

 

Fly Well

For more information, refer to Fly Well Lady wearing a mask inflight

Your health and safety remain our highest priority which is why we've introduced a number of wellbeing measures so you can fly well when you fly with Qantas.

Note: it's mandatory to wear a face mask while travelling on flights between Australia and New Zealand. 

For more information, refer to Fly Well

Inflight and airport services

Due to the reduction in travel demand and government restrictions we have temporarily changed some of our services. This includes changes to your check-in experience, a significantly reduced food and beverage and inflight entertainment offering, as well as access to airport lounges.

See Temporary inflight and airport service changes for more information.

Important information

Disclaimer: * This offer applies to all Qantas operated flights for the following dates: Australian Domestic: booked between 21 May 2020 and 31 July 2021, for travel between 12 June 2020 and 28 February 2022. Trans-Tasman: booked between 15 October 2020 and 31 July 2021, for travel between 16 October 2020 and 28 February 2022. International: booked between 25 February and 31 July 2021, for travel between 1 November 2021 and 28 February 2022. If you decide to change the date of your travel, we'll waive the change fee. You'll need to change your flight before your scheduled date of departure and select a new travel date within 12 months of your original booking date. When you're ready to rebook, you'll also need to cover any fare increase for your new flight, if applicable. For all changes your applicable Fare Rules and the Qantas Conditions of Carriage apply.

Disclaimer: ^ Classic Flight Rewards are available on Qantas, Jetstar and partner airlines. Seats are subject to capacity controls, availability is limited, and some flights may not have any Classic Flight Rewards available. Taxes, fees and carrier charges are payable to Qantas (excluding any amounts payable to third parties at the airport) in addition to the points required. Fees will be automatically waived on changes or cancellations to any Classic Flight Reward booking, until 31 January 2021. To be eligible for the fee waiver, all flights in your booking must be Classic Flight Rewards. If you combine Classic Flight Rewards with non-Classic Flight Reward fares ("Commercial Fares"), the fee waiver will not apply. Reward Assistance and Service Fees may apply. For a list of all Classic Flight Reward service fees, see the Fee Schedule in the program terms and conditions.