Flight Credits
A Flight Credit may be issued when the value of your booking can be retained for future use.
About Flight Credits
Change flights
Things happen, and when they do you may need to know how to change your travel plans.
Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits and refunds.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
Check your booking or flight status for the most up-to-date information on your flights.
Travel plans impacted by COVID-19
If you're due to travel on a Qantas flight and wish to change your plans refer to booking changes and other options.
If we've cancelled your flight, for other options, including a refund, contact your local Qantas office.
Check the fare rules for any restrictions and fees
Check to see if you can change your booking online
Change your booking at Manage booking
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If you can't change your booking online, contact us
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Fly Flexible
If you decide to change your flights, enjoy added flexibility with the option to change the date of your travel as often as you need, and we'll waive the change fee for eligible bookings. A fare difference may apply. For all changes to your booking, your applicable Fare Rules and the Qantas Conditions of Carriage apply. Visit Fly Flexible for more information.
Before changing your flights, there are some things you need to consider.
- Check your Fare Type for the conditions that apply to your flights and any fees that may apply. You may also need to pay a fare difference.
- Any changes you make to your flights will apply to every passenger in your booking. If you want to change flights for individual passengers, you'll first need to separate them from the booking. These passengers will be placed in a new booking with a different booking reference and then you can make the changes you need.
- We're here to help. If you don't have access to make the change online, call your local Qantas office. A change booking fee may apply.
Travel agent and third-party bookings
If you made your booking through a travel agent or other third party, check your fare conditions to see if you can make changes to your booking.
- If travel hasn't commenced, contact your travel agent or third-party booking provider.
- If travel has commenced, you can either contact your travel agent or third-party booking provider, or call your local Qantas Office (Service fees may apply).
If the fare conditions permit you to make a change to your booking (check your Fare Type), then you may be able to make these changes yourself online. You may need to pay a fee and a fare difference may apply to any changes made to your booking.
The type of changes you can make also depends on if your booking was made with Qantas Points, either a Points Plus Pay - Flights booking or a Classic Flight Reward.
Bookings that don't include Qantas Points
Bookings that may be changed online
This table cover a list of booking types, and the date and time changes which can usually be completed online, subject to the fare conditions. If you'd like to change your booking and it can't be done online, contact your local Qantas Office for assistance.
Always check your fare rules first to see if your fare type is eligible for changes, and to see whether fees and charges apply.
| Date and time changes | Australian domestic bookings | International bookings |
|---|---|---|
| Bookings made online or through your local Qantas office in English | Yes | Yes |
| One way or return bookings |
Yes | Yes |
| Multi-city bookings |
Yes - excluding bookings which include Jetstar flights | No |
| If you no show for a flight |
No | No |
| Jetstar bookings |
Yes | Yes |
| Bookings which include airline partners | No | Yes |
| Flight departure within 24 hours | Yes | Yes |
| Multiple changes permitted - before travel has commenced | Yes | Yes |
| Partially travelled bookings - can only be changed online once | Yes | Yes |
| Classic Flight Reward combined with non-Classic Flight Reward | No | No |
| Unaccompanied minor bookings | No | No |
Destination changes
Need to change the departure or arrival city?
First you'll need to request a Flight Credit. When redeeming your Flight Credit for your new itinerary, you'll need to pay any change fees and fare difference, if applicable. Find out how to request a Flight Credit, the conditions and how to use them.
Other changes
Contact your local Qantas office for all other changes, including name changes. A change booking fee may apply.
Made a mistake while booking?
For bookings made at qantas.com, we'll give you until midnight on the same day you make your booking to let us know you made a mistake, and we'll correct your flight details with no change fees. Read about same day no mistake.
Once you're ready to change your flight, simply:
- Retrieve your booking by entering your details below (you'll need your booking reference, which is found on your confirmation email).
- Select the red 'Change' button in the Flights panel.
- Make your changes and accept any change fees or fare differences, if applicable.
If you're a Qantas Frequent Flyer or Qantas Business Rewards member, you can also log in to your account and then select 'Manage' to change your booking.
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Change button not available for selection?
If you're unable to select the 'change' button because it's greyed out, contact your local Qantas Office for assistance. Fees may apply.
Bookings made using Qantas Points
If your booking was made using Qantas Points, before managing your booking online, make sure the Qantas Frequent Flyer member whose points were used is logged in.
Cancel flights
Things don't always go to plan, and you may need to know how to cancel your booking.
Cancelling your flights
Separate passengers
If you no longer need to travel together, you can separate passengers from your booking online.
Separating passengers from a booking