Schedule of Fees

Find out about our booking, change and cancellation service fees.

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Booking Fees

There are no Booking Fees for bookings made on qantas.com, or through Qantas Contact Centres, Qantas airport locations, web chat and social media channels in Papua New Guinea.

Change Booking Fees

In addition to changing bookings on qantas.com, bookings can be changed (where allowed) through Qantas Contact Centres and selected Qantas airport locations, as well as web chat and selected social media channels in some countries. The following Change Booking Fees apply for bookings changed through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings changed online via qantas.com.

Note: to change a booking via any method, a change fee may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.

Fees that apply per passenger to change a booking
Fee type - Papua New Guinea Fee per passenger per booking
Revalidation or reissue handling fee PGK80
Name change fee PGK100
Refund processing fee PGK80

Cancellation Fees

Flights

Cancellation fees may apply and these vary depending on your point of origin and destination. Refer to the applicable fare rules for details.

Refund fees that apply to cancel a flight, per pessenger
Fee type Fee per passenger per booking
Refund processing fee PGK80

Additional baggage

The following fee applies when you request a refund of additional baggage allowance in accordance with the terms and conditions.

Fees that apply to refund additional baggage. 
  Fee per passenger per booking
Amount Qantas Points
Additional baggage allowance PGK190 5,000

Important information

+ Point cancellation fees only apply for an additional baggage allowance purchased using Qantas Points.