Temporary inflight and airport service changes
Due to government restrictions, a reduction in travel demand and health advice associated with the Coronavirus (COVID-19), we've had to temporarily minimise our usual customer product and service offering.
Last updated: 22 April 2021
Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
Check your booking or flight status for the most up-to-date information on your flights.
On this page
We're asking customers to complete check-in before arriving at the airport as this minimises gathering at check-in kiosks and service desks. In nearly all cases you can check-in for your flight and receive your boarding pass via your mobile device – using either qantas.com or the Qantas app.
If you’re a Qantas Frequent Flyer and have a Q Bag Tag, you can use this to tag any baggage you may want to check in when flying within Australia, avoiding a kiosk or service desk entirely. If you don’t have a Q Bag Tag, you’ll still be able to print baggage tags at a kiosk after you’ve checked in online.
If you’ve checked in online and have any questions or problems, one of our Customer Service Agents will be able assist you at the airport.
Food and beverage services
We’re making some temporary changes to our food and beverage services on Australian domestic flights.
Should you wish to bring food and non-alcoholic drinks for your flight, you’re welcome to do so. Note: as galley storage space is restricted, items you bring will need to be stored in your carry-on baggage. Drinks you choose to bring will also need to comply with any powders, liquids, aerosols and gels screening requirements where applicable.
Economy services
If your flight duration is less than three and a half hours, you'll be offered a snack and a complimentary drink suitable to the time of day of your flight.
If your flight duration is more than three and a half hours, you'll be offered a hot meal and a complimentary drink suitable to the time of day of your flight.
A limited selection of pre-ordered Dietary Required Meals (special meals) are available on flights more than three and a half hours, as outlined below. Contact your local Qantas office if you require a dietary meal to be added to your booking.
Business services
You'll be offered a selection of main meals, tea and coffee, and a bar service. The bar service is available on flights departing after 9am.
A limited selection of pre-ordered Dietary Required Meals (special meals) are available on all flights as outlined below. Contact your local Qantas office if you require a dietary meal to be added to your booking.
Dietary Required Meals
| Medical | Vegetarian | Religious | Childrens |
|---|---|---|---|
| Diabetic | Western vegan | Kosher | Childrens |
| Gluten and dairy friendly | Muslim |
Note:
- Request your Dietary Required Meal a minimum of 24 hours before your scheduled flight departure.
- Request your Kosher meal a minimum of 36 hours before your scheduled flight departure.
Inflight Wi-Fi
To keep you connected inflight, in partnership with Viasat, we're progressively switching back on our fast and free Inflight Wi-Fi across our domestic B737 and A330-200 fleets. We recommend you bring your own personal smartphone or tablet to access our inflight Wi-Fi service.
You may still wish to bring alternative material for your entertainment while we are reactivating this service.
Inflight entertainment
Our inflight entertainment service, including the Qantas Entertainment app, is available on selected flights. We recommend you bring alternative material for your entertainment, or use your smartphone or tablet to connect to our inflight Wi-Fi on selected Australian domestic flights. The onboard magazine Spirit of Australia is currently only available digitally.
Food and beverage services
We’re making some temporary changes on international flights and will be offering you a simplified meal service.
Economy services
You'll be offered a hot meal and a complimentary bottle of water.
Business services
You'll be offered a hot meal and a complimentary bottle of water.
Inflight entertainment
Our inflight entertainment service is temporarily paused, including the onboard magazine Spirit of Australia. For Trans-tasman flights, inflight entertainment is progressively rolling out. We recommend you bring alternative material for your entertainment.
If you’re flying in the weeks ahead, we want to reassure you that we take your health seriously and are taking additional precautions so you can fly well when you fly with Qantas.
We’ve introduced a number of health and safety measures in airport and onboard including face masks, to give you peace-of-mind at each point of your journey.
We’ll also supply you with a Fly Well pack – in this pack you’ll find a face mask and sanitising wipes. Additional sanitising wipes are available on request.
If you're feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight, you should defer your travel plans.
For more information, refer to Fly Well.
We know that access to our lounges is an important part of your journey, and we’ve re-opened some Australian domestic and international Qantas operated lounges following the easing of travel and venue capacity restrictions.
This information is correct as at 19 April 2021 and subject to change.
Open lounges
| Qantas Business lounges | Brisbane, Canberra, Melbourne, Perth and Sydney |
| Qantas Club lounges | Adelaide, Alice Springs, Brisbane, Broome, Cairns, Canberra, Coffs Harbour, Darwin, Devonport, Emerald, Gladstone, Gold Coast, Hobart, Kalgoorlie, Karratha, Launceston, Mackay, Melbourne, Perth, Sydney, Tamworth and Townsville |
| Chairmans lounges |
Adelaide, Brisbane, Canberra (Monday - Friday), Melbourne, Perth and Sydney |
| Qantas International Business lounges | Brisbane |
| Qantas International First lounges | Melbourne and Sydney |
| Air New Zealand lounges | Auckland, Christchurch, Queenstown and Wellington |
Closed lounges
| Qantas Club lounges | Port Hedland and Rockhampton |
| International lounges | Qantas International First and International Business lounges, excluding our Sydney and Melbourne Qantas International First lounges and our Brisbane International Business lounge. All international lounges operated by partner airlines for Qantas passengers, excluding selected Air New Zealand lounges in New Zealand as indicated above. |
Eligibility
Lounge access eligibility conditions apply.
- Due to State and Territory specific restrictions on indoor gatherings, there is a limit on the number of customers in a lounge at any one time. When the lounge has reached capacity, it will temporarily be closed and you and your guest/s will be invited to return at a specific time once capacity is expected to ease, depending on upcoming flight departures.
- If a Qantas Club lounge is closed and a Business lounge is open in that same airport, you’ll be able to access the Business lounge if capacity limits haven’t been met.
- If you’re travelling from Australia to New Zealand in Business, or if you’re a Platinum One, Platinum, Gold Frequent Flyer or Qantas Club member, you’re invited to visit the Sydney or Melbourne First lounge until the Business lounges reopen.
- If you’re travelling from New Zealand to Australia in Business, or if you’re a Platinum One, Platinum, Gold Frequent Flyer or Qantas Club member, you can access selected Air New Zealand lounges.
Following the easing of travel and venue capacity restrictions and as flight schedules increase, we look forward to welcoming more customers into our lounges.
Experience
When entering the lounge, you’ll notice some temporary changes:
- You may be asked to provide your contact details as part of COVID-19 contact tracing requirements
- Capacity restrictions are in place, which may impact access during peak periods
- Increased social distancing
- Changes to food and beverage services
- Access to hand sanitising stations
- Shower facilities remain closed
Extensions to memberships
For more information, refer to Qantas Club Membership and Lounge Invitations Extensions.