Temporary inflight and airport service changes

We're now asking customers travelling on domestic flights to complete check-in before arriving at the airport as this minimises gathering at check-in kiosks and service desks. In nearly all cases you can check-in for your flight and receive your boarding pass via your mobile device – using either qantas.com or the Qantas app.

If you’re a Qantas Frequent Flyer and have a Q Bag Tag, you can use this to tag any baggage you may want to check in, avoiding a kiosk or service desk entirely. If you don’t have a Q Bag Tag, you’ll still be able to print baggage tags at a kiosk after you’ve checked in online.

If you’ve checked in online and have any questions or problems, one of our Customer Service Agents will be able assist you at the airport.

If you're travelling on an international flight, on your day of departure, proceed to the airport check-in counters located in the Departure area to check in and drop your bags.

For flights to Australia from New Zealand, you must present a printed and signed health declaration formOpens external site in a new window at check-in confirming that you've been in New Zealand 14 days before your date of departure.

We’re making some temporary changes to our food and beverage services on Australian domestic flights.

Should you wish to bring food and non-alcoholic drinks for your flight, you’re welcome to do so. Note: as galley storage space is restricted, items you bring will need to be stored in your carry-on baggage. Drinks you choose to bring will also need to comply with any powders, liquids, aerosols and gels screening requirements where applicable.

If your flight duration is less than three and a half hours, you'll be offered a cold snack and a complimentary drink suitable to the time of day of your flight. If your flight duration is more than three and a half hours, you'll be offered a hot snack and a complimentary drink suitable to the time of day of your flight. Pre-ordered Dietary Required Meals (special meals) are not available at this time.

You'll be offered a selection of main meals, tea and coffee, and a bar service. The bar service is available on flights departing after 9am. 

A limited selection of pre-ordered Dietary Required Meals (special meals) are available on all flights as outlined below. Please contact your local travel agent or Qantas office if you require a dietary meal to be added to your booking. 

To keep you connected inflight, in partnership with Viasat, we're progressively switching back on our Inflight Wi-Fi across our domestic B737 fleet.

You may still wish to bring alternative material for your entertainment while we are reactivating this service.

Our inflight entertainment service is temporarily paused, including the onboard magazine Spirit of Australia. We recommend you bring alternative material for your entertainment, particularly on longer flights.

We’re making some temporary changes on international flights and will be offering you a simplified meal service.

You'll be offered a hot meal and a complimentary bottle of water.

You'll be offered a hot meal and a complimentary bottle of water.

Our inflight entertainment service is temporarily paused, including the onboard magazine Spirit of Australia. We recommend you bring alternative material for your entertainment.

When entering the lounge, you’ll notice some temporary changes:

• You may be asked to provide your contact details as part of COVID-19 contact tracing requirements
• Capacity restrictions are in place, which may impact access during peak periods
• Increased social distancing
• Changes to food and beverage services
• Access to hand sanitising stations
• Shower facilities remain closed

Lounge access eligibility conditions apply, however there are some new temporary measures in place.

• If a Qantas Club lounge is closed and a Business lounge is open in that same airport, you’ll be able to access the Business lounge if capacity limits haven’t been met.
  
• If you’d like to bring guests into the lounge as per your membership benefits, you must all be travelling on the same Qantas flight.

Due to capacity restrictions, you may not be able to enter the lounge if you:

• are a guest of an eligible lounge member and you aren't travelling on the same flight as the member, or
• are a guest of an eligible lounge member and you aren't travelling.

Following the easing of travel and venue capacity restrictions and as flight schedules increase, we look forward to welcoming more customers into our lounges.

For more information, refer to Qantas Club Membership and Lounge Invitations Extensions.