Your wellbeing

The wellbeing of our customers and people is, and always has been our highest priority. Travel is an important part of life, and we know there’s an understandable concern about Coronavirus. If you’re flying in the weeks ahead, we want to reassure you that we take your health seriously and are taking precautions to protect you.

Every part of the Qantas team is committed to looking after your wellbeing.

Hygiene onboard

Aircraft cleaning

We  clean our aircraft to the highest standards, and as an extra precaution we’ve stepped up our routine cleaning, with strong disinfectant which is safe and approved for aircraft use. Our people are trained with the latest hygiene protocols and our routine process includes  cleaning and disinfecting surfaces and fixtures in the cabin including tray tables, armrests, entertainment screens. 

Hospital-grade air filtration

Medical experts have confirmed that Coronavirus is not an airborne virus, so it can't be spread through the cabin air conditioning system.

Additionally, our aircraft have the highest air quality, with HEPA (High Efficiency Particulate Air) filters installed in the filtration systems. These devices filter 99.999% of dust particles and airborne contaminants such as viruses and bacteria, ensuring the highest possible quality of cabin air. These are the same type of filters that are used in hospital operating rooms.

What you can do to stay healthy

The most important thing to avoid catching any virus, be it coronavirus, the flu or the common cold, is to wash your hands and avoid touching your face.

Here’s how you can stay safe when travelling:

Hand washing

Regularly wash your hands

Hand sanitizer

Use hand sanitiser

Cover your sneeze or cough with your arm, not your hands

Cover your sneeze or cough with your arm, not your hands

If you’re healthy, wearing a mask is not recommended according to the World Health Organisation.

What to do if you're feeling unwell

If you have flu-like symptoms, you should seek your doctor’s advice.

For more information on Coronavirus, visit the Australian Department of Health, contact the National Coronavirus Health Information Line on 1800 020 080 (in Australia) or your local health authorities for instructions on what to do. 

Coronavirus cases on Qantas flights

Some customers travelling with Qantas have tested positive for Coronavirus. View the full list of services they travelled on.