Travel updates

From June 30, if you're departing on an international flight from Australia, you'll have to present any forms of powder you may be travelling with in addition to the current requirement of liquids, aerosols and gels in your carry-on baggage.

There are no restrictions on the carriage of organic powder materials such as baby formula, protein powder and most cosmetics. However, inorganic powders which include salt, sand, some talcum products must not exceed 350ml in volume or 350g in weight.

Other powders exempt from the restriction include medical or therapeutic products and cremated remains (ashes).

Visit the Australian Government’s TravelSECURE websiteOpens external site in a new window for more detailed information.

The terminals at Honolulu International Airport in Hawaii, USA have been renamed. Qantas flights QF3 and QF4 between Sydney and Honolulu will continue to operate to and from the existing terminal, which has been renamed from Main Terminal to Terminal 2. Itineraries for new bookings made will direct customers to check-in at Terminal 2.

Qantas is offering special fares to customers who are impacted by the suspension of JETGO Australia flights. These fares are available for JETGO customers holding existing bookings for travel between 1 June and 30 November 2018 and are for flights on the equivalent Qantas route to assist customers get to or from their destination as planned. Special fares are available for booking up to and including 30 June 2018. 

Bookings can only be made by contacting Qantas directly on 1300 659 116 or at Airport Sales desks in the affected ports (where available). These fares cannot be booked via qantas.com or through Travel Agents.

JETGO Australia customers will be required to quote their JETGO booking reference to access our disrupted passenger fares. Customers will also need to carry a copy of their JETGO Australia itinerary to present at check-in at the airport.

Qantas has relocated from Terminal 2 to Terminal 3 at Jakarta’s Soekarno-Hatta International Airport (CGK).

The modern and spacious international terminal will provide an improved travel experience, including more retail and dining options for customers. There is no change in the flight schedule or check-in timings.

Qantas flights will no longer operate from Terminal 2, which will become a dedicated domestic terminal later this year. Qantas, along with Jetstar Asia, are moving ahead of a plan by the airport operator to move all international airlines to Terminal 3 by end July 2018.

Passengers are advised to check in at the airport at least two hours before departure and are reminded to allow ample time for their ground transfers to and from the Soekarno-Hatta International Airport.

Customers transferring between international and domestic services will be required to collect their bags and complete immigration and customs processes, and re-check their bags at the onward carrier’s check-in counters at the respective operating airline’s terminal. Customers can travel conveniently between Terminal 2 and Terminal 3 via the Skytrain.

Following increased security requirements introduced by the United States Transportation Security Administration late last year, airlines have gradually implemented the new measures that apply for all travellers to the US.

All customers with upcoming flights from Australia to the United States should note that increased security requirements will apply at the airport and may include additional screening at the departure gate.

To complete your pre-departure security requirements and ensure we can get you away on time, customers travelling on Qantas flights to the US should proceed directly to the locations listed here in Brisbane, Melbourne and Sydney airports.

All Qantas domestic and international flights now operate from the Terminal 3 and Terminal 4 precinct at Perth Airport.

Qantas customers will enjoy smoother connections through Perth with the ability to transfer from domestic to international services without changing terminals. The improved facilities also include an International Transit Lounge for eligible customers.

The new Qantas T3/T4 precinct opened for the launch of direct flights between Perth and London on 24 March.

Qantas International flights no longer arrive or depart from Perth Terminal 1, where all other international airlines including Jetstar operate.

More information is available in our Perth Airport guide.

Qantas customers will benefit from a more seamless travel experience at New York’s John F. Kennedy International Airport (JFK) following our move from Terminal 7 to Terminal 8.

We now share Terminal 8 with our partner American Airlines, enabling customers transiting through JFK to connect to onward flights more easily. 

Qantas customers will have their own dedicated area at check-in, and will enjoy an extensive range of cafes, restaurants and retail shops in the terminal, including access to American Airline’s lounges for eligible customers. 

Customers booked on flights to or from New York from 3 April 2018 are advised to check their booking on Qantas.com prior to travel to ensure they have the correct departure and/or arrival information. All terminals at JFK are connected via free AirTrain which operates 24 hours a day year-round.

Qantas Group customers are advised to refer to the Product Safety Australia websiteOpens external site in a new window for a list of electronics and technology devices, including laptops, that have been recalled due to faults including battery issues.

Customers planning to travel with these devices should refer to the original manufacturer for further information and recall instructions.

Changes to the traffic flow around the Sydney Airport precinct have been causing traffic delays during peak periods throughout the week, with significant delays on weekends when heavy roadworks are underway.

Customers travelling on flights from Sydney are advised to allow extra time for their journey to the airport, especially at peak periods.

Visit livetraffic.comOpens external site in a new window for traffic updates.

Our real time Flight Status page will give you up-to-the-minute information on specific flights.

Construction of the Simpang Tugu Ngurah Rai Underpass is causing significant traffic delays, and will likely affect your travel time to Denpasar airport.

We recommend allowing extra time to travel to ensure you arrive for your flight on time.

Our real time Flight Status page will give you up-to-the-minute information on specific flights.

We're aware that some customers are receiving automated phone calls posing as Qantas. These calls aren't from us, and can easily be identified as unauthentic. Qantas consultants will always call customers directly to discuss their bookings and do not use an automated phone system when contacting customers proactively.

You may also see offers or promotions on social media claiming to be from Qantas. You'll be able tell if these are from our official Qantas page because there will be a blue tick on our Facebook landing page, meaning the Qantas page has been verified by Facebook as the authentic page. If you do see something you think may be fake, let us know as we will report them to Facebook. We also suggest you report them to ScamwatchOpens external site in a new window.

For more information on scam phone calls or suspicious emails see our FAQ.

There are no impacts to customers traveling on Qantas operated services following the announcement of new travel requirements that will be implemented by the USA and UK restricting the carriage of electronic devices larger than a smartphone in the cabin of inbound flights from some Middle Eastern airports.

Customers travelling with codeshare and interline partners to the USA or UK should check the requirements of the operating carrier.

We continue to monitor the situation.

Due to safety concerns, travelling with a Samsung Galaxy Note 7 onboard Qantas and Jetstar aircraft is prohibited. The ban applies to devices being carried onto the aircraft, in carry-on baggage as well as checked baggage. Other Samsung devices are not affected.

This ban came into effect on 12:01am (AEDT) Sunday 16 October 2016 for ALL FLIGHTS and is due to concerns regarding potential fire risk from the device's battery after a number of incidents worldwide. It also follows a ban put in place by regulators overseas.