Vehicles important information

When booking vehicles through Qantas, it's important you're familiar with the following information. We've partnered with our preferred car providers, Avis, Budget, Hertz and Thrifty to provide a quick, convenient and easy-to-use vehicle hire booking service.

All vehicle bookings made on qantas.com are subject to suppliers rental agreements on collection of the rental vehicle. 

Qantas receives a commission from these providers for vehicle bookings made via Qantas Cars.  

Fees and surcharges

Payment will be collected by individual car rental agencies at collection or return of the vehicle. Other charges such as tolls, fuel, local fees may also be payable.

Vehicles booked using cash

Payment details Avis Budget Hertz Thrifty
Credit cards accepted


Visa, MasterCard, American Express and Diners Club

The card must be in the name of the renter. Avis does not accept cards presented on phones or watches and doesn't allow contactless payment methods such as pay-wave.

A physical credit or debit card must be presented at the start of rental.

Visa, MasterCard, American Express and Diners Club

Budget does not accept cards presented on phone/ watches and doesn't allow contactless payment methods such as pay-wave.

A physical credit or debit card must be presented at the start of rental.

Visa, MasterCard, American Express and Diners Club Visa, MasterCard, American Express and Diners Club
Credit card fees and/or surcharges

Within Australia:

1.29% 

Within New Zealand:

Visa and Mastercard: 2.53% + GST
American Express: 3.57% + GST

Payable on all credit and debit transactions

Outside Australia and New Zealand: contact Avis for more information

Within Australia: 

1.29% (including GST)
1.17% (excluding GST)

Within New Zealand:

Visa and Mastercard: 2.2% + GST
American Express: 3.1% + GST

Payable on all credit and debit transactions

Outside Australia and New Zealand: contact Budget for more information

 

1.5% on total booking value 1.5% on total booking value
Cash payment Accepted at selected locations on completion of the rental only.  Contact AvisOpens in a new tab or window for more information Accepted at selected locations on completion of the rental only. Contact Budget for more information. Not accepted; contact HertzOpens in a new tab or window for more information Not accepted; contact ThriftyOpens in a new tab or window for more information
Bond/Security Hold

A valid credit or debit card will be required when the vehicle is collected

At the time of collecting the Vehicle, a Pre-authorisation will be processed by Avis on Your Account for the amount of $200.00 (for standard vehicles) and $400 (for commercial vehicles) per rental, in the case of any additional charges payable. This is in addition to any ancillary products that You purchase from Avis at the time of collection.

A valid credit or debit card will be required when the vehicle is collected. At the time of collecting the Vehicle, a Pre-authorisation will be processed by Avis on Your Account for the amount of $200.00 (for standard vehicles) and $400 (for commercial vehicles) per rental, in the case of any additional charges payable. This is in addition to any ancillary products that You purchase from Budget at the time of collection.

A valid credit card or debit card will be required when the vehicle is collected. Deposits range between $100 and $550 depending on the vehicle type, pickup location and payment type. Debit cards are only accpeted at selected Hertz locations.

A valid credit or debit card will be required when the vehicle is collected. Deposits range between $100 and $550 depending on the vehicle type, pickup location and payment type. Debit Cards are only accepted at selected Thrifty locations.

Cancellation fees No fees apply for booking via qantas.com. For direct bookings with Avis fees may apply depending on the booking conditions. Contact Avis for more information. For the complete terms and conditions visit the relevant Avis rental locationOpens in a new tab or window for more information.  No fees apply for booking via qantas.com. For direct bookings with Budget fees may apply depending on the booking conditions. Contact Budget for more information. For the complete terms and conditions visit the relevant Budget rental location for more information. None None
Change fees Contact Avis Contact Budget Contact Hertz Contact Thrifty
No show fees None None None None
Additional charges for drivers aged between 21 and under the age 25

Within Australia: No fee

Outside Australia: charges vary, contact Avis for more information

Within Australia: No fee

Outside Australia: charges vary, contact Budget for more information

Within Australia: A$16.50 per day (including GST) capped at 7 days per 30 day rental period.

Outside Australia: charges vary, contact Hertz for more information

Within Australia: A$16.50 per day (including GST) capped at 7 days per 30 day rental period.

Outside Australia: charges vary, contact Thrifty for more information

Additional driver charges

Within Australia: A$5.69 per day, max A$39.85 per person

Outside Australia: charges vary, contact AvisOpens in a new tab or window for more information

Within Australia: A$5.69 per day, max A$39.85 per person

Outside Australia: charges vary, contact Budget for more information

Within Australia: A$5.50 per day

Outside Australia: charges vary, contact Hertz for more information

Within Australia: A$5.50 per day

Outside Australia: charges vary, contact Thrifty for more information

Fees and charges when booking car hire using money as the payment method.

Vehicles booked using Qantas Points or Points Plus Pay - Cars

Valid for vehicle rentals booked using Qantas Points or Points Plus Pay - Carswithin Australia only.

Payment details Avis Budget Hertz Thrifty
Minimum Qantas Points required 4,000 4,000 N/A N/A
Minimum Qantas Points required when using Points Plus Pay - Cars 2,000 2,000 N/A N/A
Deposit/Security bond

A valid credit or debit card will be required when the vehicle is collected

At the time of collecting the Vehicle, a Pre-authorisation will be processed by Avis on Your Account for the amount of $200.00 (for standard vehicles) and $400 (for commercial vehicles) per rental, in the case of any additional charges payable. This is in addition to any ancillary products that You purchase from Avis at the time of collection.

A valid credit or debit card will be required when the vehicle is collected. At the time of collecting the Vehicle, a Pre-authorisation will be processed by Avis on Your Account for the amount of $200.00 (for standard vehicles) and $400 (for commercial vehicles) per rental, in the case of any additional charges payable. This is in addition to any ancillary products that You purchase from Budget at the time of collection. N/A N/A
Cancellation fees No fees apply for booking via qantas.com. For direct bookings with Avis fees may apply. Contact Avis for more information. For the complete terms and conditions visit the relevant Avis rental locationOpens in a new tab or window for more information.  No fees apply for booking via qantas.com. For direct bookings with Budget fees may apply, depending on the booking conditions. Contact Budget for more information. For the complete terms and conditions visit the relevant Budget rental location for more information. N/A N/A
Change fees Changes can't be made using Qantas Points. Points are non-refundable on any changes made at depots.  Changes can't be made using Qantas Points. Points are non-refundable on any changes made to your booking when picking up or dropping off your vehicle. N/A N/A
No show fees Any Qantas Points earned will be deducted from your Frequent Flyer account for no shows Any Qantas Points earned will be deducted from your Frequent Flyer account for no shows N/A N/A
Additional charges for drivers aged between 21 and under the age 25

Young Driver surcharger can’t be paid for with points and is paid at the time of vehicle collection. Please see above Fees and Surcharges table.

Young Driver surcharger can’t be paid for with points and is paid at the time of vehicle collection. Please see above Fees and Surcharges table.

N/A

N/A
Additional driver charges

3,500

3,500

N/A

N/A

Fees and charges when booking car hire using Qantas Points as the payment method.

Vehicles booked using Qantas Points – Classic Car Rewards

Classic Car Rewards are available on Avis car rentals in Australia, subject to availability. In order to book, members must use only Qantas Points at the time of booking. Qantas Points cannot be used on package tour, government, travel industry, some corporate rates and in conjunction with any other offer, coupon or promotion. When booking an Avis Signature Series group a $200 additional pre-authorisation applies. One-way rentals are not permitted on Avis Signature Series vehicles.

Earning Qantas Points

You must be a member of the Qantas Frequent Flyer program to earn Qantas Points. A joining fee may apply. Membership and Qantas Points are subject to the Qantas Frequent Flyer program terms and conditions. Qantas Frequent Flyer members will earn 4 Qantas Points per A$1 spent on the daily base rate (time and kilometer charges) on qualifying rental rates within Australia on Avis and Budget ancillaries nor optional extras such as car seats, coverage, excess reduction or roadside assistance. Qantas Points are not accrued on fees nor charges including but not limited to excess kilometers, one-way fees, airport fees, late return fees, collection or recovery costs, electric vehicle recharge fees, roadside callout fees. Package holiday rentals, government rates, industry discounted rates, group rates, some corporate rates, other special promotional rates and miscellaneous charges are not eligible to receive Qantas Points.When using Qantas Points, points can be earned at the standard 4 Qantas Points per $1 rate. Qantas Points cannot be earned on Classic Car Rewards. 700 Qantas Points will be earned per rental outside of Australia with Avis and Budget. Qantas Business Rewards customers will earn an additional 4 Qantas points per A$1 spent on time and kilometre charges when they add their ABN at the time of car rental when booking Avis and Budget car bookings. 

Points can only be earned by one member and cannot be split between multiple members on the same rental. Qantas Points will be credited up to eight weeks after car rental.

Retrospective claims

Retrospective claims will only be processed if the rental occurred no more than six months prior to receipt of the Member's claim. Retrospective claims or claims for points omitted from the Activity Statement will be accepted only if a copy of an Avis rental agreement or an Avis rental number is provided as proof of rental. Vouchers, charge card vouchers and confirmation advice will not be accepted.

Total price

The rental price and any quoted taxes and charges are approximate only and include GST. Refer to the table above for other fees and charges, including credit card fees and/or surcharges, or contact your car provider for details.

Qantas Frequent Flyer vouchers

Avis and Budget Qantas Frequent Flyer vouchers can be redeemed for car bookings made on qantas.com when paying in cash and cannot be used when redeeming Qantas Points. The Frequent Flyer voucher must be presented to Avis or Budget upon collection of the vehicle. Redemption is subject to availability of cars. Each voucher can be applied to the total cost of one rental only and credits will be issued for unused portions. One way rentals are not permitted. Vouchers can only be redeemed at Australian locations for bookings made on qantas.com at least 48 hours prior to pick up. A valid credit card must be presented at the time of rental. View all terms and conditions for AvisOpens in a new tab or window and BudgetOpens in a new tab or window

Special requests

For other special requests, such as a child seat, contact the car provider directly. Additional fees apply and are payable directly to the car provider. Their contact details will be provided in your booking confirmation e-mail.

Mystery Car bookings made through qantas.com will be allocated by BudgetOpens in a new tab or window Group and will be subject to their standard terms and conditions.

Manager's Special Car bookings made through qantas.com will be allocated by Hertz and will be subject to their standard terms and conditionsOpens in a new tab or window

 

Collecting your vehicle

On collecting the rental vehicle at the pick-up location, you're required to show your physical driver's licence, provide a physical credit card or debit card, and to read and accept the car provider's rental conditions. A deposit or security bond may apply; see the fees and charges outlined above for more information.

Age licence requirements for all vehicle suppliers

You must be 21 years or older and hold a full drivers license to rent a vehicle with Avis, Budget, Hertz and Thrifty in Australia.

Avis - The minimum age to drive a vehicle with Avis is 21 years of age. If renting from an Avis Signature Series group the minimum age to drive a vehicle is 25 years. All drivers must hold a current, full and valid drivers license, that has been valid for a minimum of 12 consecutive months. Digital driver’s licenses are only accepted in the issuing state. If you’re travelling interstate you must present a valid physical (plastic license). 

Budget - The minimum age to drive a vehicle with Budget is 21 years of age. All drivers must hold a current, full and valid drivers license, that has been valid for a minimum of 12 consecutive months. Digital driver’s licenses are only accepted in the issuing state. If you’re travelling interstate you must present a valid physical (plastic license). 

Hertz - The minimum age to rent a vehicle with Hertz is 21 throughout Australia with an additional Young Renter fee. However, the minimum age for Prestige, Dream and Adrenaline Collection© vehicles is 25 years old.

Thrifty - You and any person driving the vehicle must be 21 years of age or over (unless approved beforehand in writing by Thrifty) and must hold and present a current drivers licence that the driver has held for at least 12 consecutive months.

Licence requirements for commercial vehicles

The following licences are required to operate commercial vehicles rented through Avis and Budget.

Avis

Vehicle class Licence required
4x2 Light Tray (Group A)
Car
4x4 Single Cab Tray (Group B) Car
4x2 Dual Cab (Group L) Car
4x4 Dual Cab (Group D) Car
4x4 Wagon (Group E) Car
4.2m Moving Van (Group F) Car
Hitop Van (Group H) Car
1 Tonne Van (Group C) Car
6.4m Moving Van (Group S) MR
7.3m Van (Group V) MR
Large Bus 22-25 seater (Group K) LR
12 Seater Bus (Group W) Car
4X4 Dual Cab Canopy (Group Z) Car
1 Tonne Van Refrigerated (Group XH) Car
4.2M Metre Refrigerated Van  (Group XK) Car
4.2 Metre Tautliner  (Group XA) Car
6.4 Metre Tautliner  (Group XB) MR
7.3 Metre Tautliner  (Group XC) MR
8.5 Metre Tautliner  (Group XD) HR
4.2 Metre Tray (Group G) Car
6.4 Metre Tray (Group XZ) MR
7.3 Metre Tray (Group XF) MR
8.5 Metre Tray (Group XG) HR
4.2M Tray Crew Cab (Group XE) Car
2m Tipper (Group XL) Car
Crane Truck (Group XP) HR
Prime Mover (Group XS) HC/MC
Tag Trailer (XV) Car
Box Trailer (XW) Car
Group XZ Miscellaneous Variable depending on vehicle

Budget

Vehicle class Licence required
4x4 Dual Cab (Group D) Car
4x4 Wagon (Group E) Car
4x4 Single Cab Tray (Group B) Car
4x2 Single Cab Tray (Group A) Car
4x2 Dual Cab Ute (Group L) Car
1 Tonne Delivery Van (Group C) Car
Hitop Van (Group H) Car
4.2m Moving Van (Group F) Car
6.4m Moving Van (Group S) MR
7.3m Van (Group V) MR
4.2m Tray (Group G) Car
6.4m Tray (Group XZ) MR
7.3m Tray (Group XF) MR
8.5m Tray (Group XG) HR
12 Seater Bus (Group W) Car
Large Bus (Group K) LR
1 Tonne Refrigerated Van (Group XH) Car
4.2m Refrigerated Van (Group XK) Car
6.4 Metre Refrigerated Van (Group XZ) MR
2 Tonne Freezer Truck (XZ) Car
Prime Mover (Group XS) HC/MC
Crane Truck (Group XP) HR
Isuzu GVD Single Drive Prime Mover (Group XS) HC/MC
18 Seater 4WD Truck (Group XZ) LR
4.2m Tautliner (Group XA) Car
6.4m Tautliner (Group XB) MR
7.3m Tautliner (Group XC) MR
8.5m Tautliner (Group XD) HR
2m Tipper (Group XL) Car
Tag Trailer (XV) Car
Box Trailer (XW) Car
Group XZ Miscellaneous Variable depending on vehicle