Travel documents

Acceptable forms of photo ID include:*

• a valid passport (non-Australian customers must show a passport as ID);
  
• a valid Driver’s Licence issued under a law of the Commonwealth of Australia or an Australian State or Territory;
• a document issued by the Commonwealth of Australia, or a State or Territory of Australia, or by an authority of the Commonwealth of Australia, that identifies the person;
  
• an Aviation Security Identification Card (ASIC) issued by the operator of the aircraft, or the operator of an airport in Australia;
• an Australian university or TAFE photo identification card; or
• an Australian-issued APEC card.

Travelling with a parent or guardian:

Children under 18 years of age travelling with a parent or guardian can travel without an acceptable form of ID as long as the parent or guardian has an acceptable form of ID. A Customer Service Agent will endorse the child’s boarding pass with the details of the accompanying adult.

Travelling unaccompanied:

Children under 18 years of age travelling unaccompanied and without an acceptable form of ID can still travel. A Customer Service Agent will escort the child through International departure and arrivals channels.

Note: there are additional requirements for children under 12 years of age travelling unaccompanied. For information on Australian domestic and international travel for unaccompanied minors visit children travelling alone.

Travelling as part of an organised school or community-based group:

Children must be accompanied by a school teacher or adult group leader holding a letter of authority which verifies that the adult has permission to escort the children. The accompanying adult will be responsible for the children at all times. The letter should contain the following information:

• purpose of the trip;
• full names and dates of birth of the accompanying adult(s);
• full names, dates of birth and sex of each children travelling.

For further information visit travelling with children and infants.

If you're travelling on a domestic flight within Australia (flights QF400 and above), you'll need to carry the following items with you:

• photo identification such as a driver's licence, passport or social security card; or
• your Qantas booking reference (printed on your e-ticket itinerary receipt); or
• your Qantas Frequent Flyer membership card, Qantas Club membership card; or
• the credit card used to purchase the ticket.

Australian domestic flights departing from an international terminal (flights QF1-QF399) are flights between Australian capital cities that connect to or from a Qantas international service. For example, flight QF9 from Melbourne to Perth continues on as QF9 from Perth to London.

If you're travelling on a domestic flight departing from an international terminal, and are 18 years of age or over, you'll be asked to produce photo identification (ID) that includes your full name at check-in.

Important points to remember when travelling domestically on an international flight include:

• Your booking name must match the ID you're using.
• Check-in is at the international terminal of the city you're departing from and international check-in times apply.
• Airport Customer Service Agents will check your ID and attach a 'D' (Domestic) sticker to your boarding pass.
  
• You must keep your boarding pass and present it at customs clearance points at the commencement and conclusion of your flight. This is required to comply with the Migration regulations administered by the Department of Immigration and Citizenship (DIAC).

Find out more about domestic passengers travelling on international flights at Australian Department of Home AffairsOpens external site.

Specific documentation must be presented when children are travelling to or from South Africa, including for children travelling alone.

We’re required to check that passengers travelling to and from South Africa with a child hold appropriate documentation. Failure to provide these documents will result in passengers departing from South Africa being denied travel, or passengers travelling to South Africa being denied entry and repatriated.

Refer to the Department of Home Affairs - Republic of South AfricaOpens external site for further information.

The Australian Government requires some visitors and transit passengers to have a visa.

Visit the Australian Government Department of Home AffairsOpens external site website for more information on if you need a visa, the types of visas available, and how to apply.

Alternatively, for some visas, you can visit VisaLinkOpens external site to request and process your visa application.^

If you have an e-visa for travel to Australia, ensure you have a printed copy to show at check-in and when boarding.

To enter Canada, you must have a valid eTA (Electronic Travel Authorization) before boarding your flight. The application process can take up to 72 hours so ensure you have applied for the visa in advance. Visit Canada's official websiteOpens external site for more information.

When travelling to Bali or Jakarta, if you need a visa, then you may be able to apply for it in advance. 

Visit the Indonesian ImmigrationOpens external site website for more information on applying for your electronic visa on arrival (e-VOA) before departure.

The New Zealand Government requires some visitors and transit passengers to have a New Zealand Electronic Travel Authority (NZeTA).

• Visit immigration.govt.nz/nzetaOpens external site to find out if a visa is required for your travel.
  
• Apply for your NZeTA at least 72 hours before departure through the official mobile app or websiteOpens external site.

The United Kingdom is progressively introducing an Electronic Travel Authority (ETA) that must be purchased before departure for all travel to or via the United Kingdom, unless you're required to apply for a visa.

Your Electronic Travel Authorisation can be purchased through the UK ETA app, or on their website, and it may take at least three business days for approval.

Visit the United Kingdom Electronic Visa AuthorisationOpens external site website for more information on requirements and from when it takes effect for your nationality.