Reporting and Manage Delayed Baggage

If your checked baggage is not available on arrival, you will need to  lodge a Property Irregularity Report (PIR) via our delayed baggage self-service portal or proceed to the airport Baggage services counter as soon as possible to lodge a (PIR).

If your bags were checked through for multiple flights and your final airline operator wasn’t Qantas, you’ll need to lodge your report with the airline that operated your final flight.

You will need to complete and submit a delayed baggage report, ensure you have the following:

1. Your Booking Reference
2. First name 
3. Last name
   

You can find your booking reference in :

• the booking confirmation email that was sent to you
•  your e-ticket receipt 
• In the Qantas App at the top of the trip page

Your booking reference is a six character combination of letters and numbers; however it'll never include a zero or a one.

You can use this service to:

• update and view information about your delayed baggage
• check and track the status of your delayed bag
• add additional details to assist identify your bag 
• update your contact details 

Select the Manage Delayed baggage Opens in a new tab or windowbutton (delayed baggage self-service portal) and have your:

• file reference number PIR (Property Irregulatory Report) example: SYDQF12345 and family name. 

If your itinerary involves multiple airlines or you've arrived on an international flight, it may take some extra time to return your baggage to you, due to flight duration, frequency of flights and local Customs processes in each airport.

Visit our Baggage FAQsOpens in a new tab or window to find out more.