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Counter is located in departures on level 2.
Open from 6am to 11pm, with limited ticket facilities provided by PT Jasa Angkasa Semesta. Contact the local Qantas Office for assistance.
Check-in is located at counter 25-29 in departures, level 2, and opens three hours before departure.
Online check-in is available for Qantas international flights (QF1-199), and other eligible connecting flights operated by oneworld, partner and codeshare airlines. Online check-in is open from 24 hours to two hours before departure for international flights. For Qantas codeshare flights, customers may need to check-in with the operating carrier rather than with Qantas. Ask airport staff for more details.
At the boarding gate
Customers are reminded that an Australian Government liquids, aerosols and gels (LAGS) restrictions apply. Additional checks are conducted at the gate lounge with all liquids and gels over 100 mls not allowed to be brought onboard including bottled water purchased in the terminal. Duty Free can be purchased and will be brought to the aircraft by Duty Free Sales staff prior to departure (please retain the receipt for collection of Duty Free goods).
View our real time flight status page for up-to-the-minute departure information.
Immigration have dedicated counters for customers over 60 years of age and for families travelling with young children and infants. These counters are located to the right in the arrivals hall.
Baggage carousels are located in the arrivals hall, level 1.
Information monitors display flight carousel numbers.
Baggage services are handled by PT Jasa Angkasa Semesta. The counter is located in the arrivals hall.
View our real time flight status page for up-to-the-minute arrival information.
Transfer between terminals
A free shuttle bus operates between the domestic terminals (Terminal 1 and Terminal 3) and international terminal (Terminal 2) every 15 minutes from 7am to 10pm. Travel time is approximately 10 minutes.
|Car||The airport is approximately a 45 minute drive from the city.|
|Taxis||Taxi information is located in the arrivals hall and outside near the tax stand.|
|Limousine||Blue Bird Company provide a limousine service. Visit Jakarta airportOpens external site in a new window for information on this service.
To learn more about other airports you're departing from, or flying to, including arrival and departure hall locations, lounge availability, transport connections and more.Back to Airport guides
Information correct as of June 2017. Times and prices are a guide only.