Twisting jetty on water

Claim missing points

It's unusual, but if your Qantas Points haven't appeared in your points activity statement, here's how you can claim them.

Claim missing points for flights

Qantas Points will be added to your account for eligible flights within 14 days of the flights. To claim missing points for travel on eligible flights within the past 12 months, simply login to My Account. Be sure to have your flight details handy - they can be found on your e-ticket or boarding pass. Please note, reviewing the claim can take up to 24 hours for Qantas flights and 14 days for partner airlines.

Claim missing points for other partners

It can take up to eight weeks after the transaction, but if they haven't appeared by then, please contact the partner directly. You may be required to provide supporting documentation to confirm that you're entitled to the missing points. Not all partners accept retrospective points claims.