We want to provide our customers with as much certainty and flexibility as we can. If your travel plans have been impacted, read on to find out how we can help.
Last updated: 1 July 2022
Travel plans affected by border closures or new travel requirements
Some governments have implemented measures, including health and safety protocols, in response to COVID-19 that may impact your travel.
If your plans are affected by border restrictions or a change to government travel requirements:
- If we’ve cancelled your Qantas flight, wait to hear from us before changing your booking. We'll contact anyone whose flight has been impacted as soon as possible with the options available including a Flight Credit, an alternative flight to your booked destination (if possible) or a refund.
- If you are no longer able to or wish to travel, you can choose to cancel your flight yourself, and a cancellation fee may be charged in accordance with your fare rules. You can also request a Flight Credit or change your flight (a fare difference may apply). For more information, see Options for changing your travel plans.
Before booking and before you travel, ensure you check the latest airline and government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Flights cancelled by Qantas
Australian domestic flights
If we’ve cancelled your Qantas flight, including your Classic Flight Reward booking, wait to hear from us before changing your booking. We'll rebook you on the next available flight to your booked destination (if possible), at no additional cost to you. Alternatively, you can choose a Flight Credit or a refund. You won’t be charged any change or cancellation fees. We’ll be contacting anyone whose flight has been impacted as soon as possible.
International flights
If you have an existing booking for an international flight that is impacted by a change to our international restart plans, we'll be in contact to provide you with a number of options, including a refund for any flights cancelled by us. Don't take any action and wait to hear from us with the options available to you.
You don't need to do anything, and you won't be charged any cancellation fees. You can choose to cancel your flight yourself. However, if you do, you may be charged a cancellation fee in accordance with your fare rules.
Options for changing your travel plans
If you're due to travel on a Qantas flight and wish to change your plans, you can either change your flight or cancel your booking.
To check your fare conditions for change and cancellation information, enter your last name and booking reference at Manage booking, then move down to the flight section.
Request a Flight Credit and rebook when you're ready
If you need to change your travel plans and you're not sure when you'd like to travel, you may wish to cancel your flights and request a Flight Credit to use when you're ready to rebook.
Flexible Classic Flight Rewards
When you use Qantas Points to book a Classic Flight Reward by 30 September 2022, you’ll be able to change your travel dates or cancel your booking fee-free for travel until 31 December 2022. Additional points may be required. Visit Flexible Classic Flight Rewards for more information and terms and condtions.
Flexible flight bookings
If you have an existing eligible Qantas international or trans-Tasman flight, you can enjoy fee-free date changes for travel until 31 December 2022. A fare difference may apply.
If you're affected by COVID-19
We understand there may be some circumstances where you're unable to travel as planned on your Qantas Australian domestic, trans-Tasman or international flights, and offer flexible options for those impacted by COVID-19.
If, in the week before you fly, you or anyone in your booking receive a positive COVID-19 test result, you can change your travel dates without incurring a change fee. Simply contact your local Qantas office or your travel agent to change your booking. A fare difference may apply.
Refunds update
Due to the current circumstances, there are a significant number of refund requests and we're working through them as quickly as we can, prioritised in lodgement date order. Our current processing time is approximately eight weeks. Once your refund is processed, you'll receive an email to confirm it's been actioned. There is no need to call us. We appreciate your patience.