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Qantas travel credits

If your booking has been changed or cancelled, you may hold a Qantas travel credit with us. Learn more about our different travel credit products and how to redeem them for your upcoming flight.

COVID-19 travel credits no longer expire

If you have a travel credit issued during COVID-19 (bookings made on or before 30 September 2021), you can now request a refund at any time, including after 31 December 2023. If you prefer to use your credit, remember to do so by 31 December 2023 for travel until 19 December 2024.


If you would like to discuss a refund, call +61 2 9123 7495. 

Earn double Qantas Points

Register now to earn double Qantas Points on eligible flights booked by 31 December 2023.

We're here to help 24/7

For general enquiries, speak to our Travel Credit Concierge team on +61 1300 171 505.

Find your travel credit

We've made it easier to find your travel credits with our search tool.Opens in a new tab or window

Booked through a travel agent?

Your travel agent can assist you with your credit. Not sure who you booked through? Use our search tool to find out more.

Qantas Hotel bookings

Now you can use your Qantas Pass, Qantas TravelPass or Qantas Credit for hotel bookings via the Qantas Hotels website.

Types of travel credits

There are four types of Qantas travel credits: Flight Credits, Qantas Pass, Qantas TravelPass and Qantas Credits.

Qantas travel credit may be issued when the value of your booking can be retained for future use. Different conditions apply depending on when your booking was made, the type of booking you held, and why that credit was issued. You should always refer to the fare rules of your original booking, as well as the  terms and conditions applicable for your travel credit.

When you’re ready to rebook your trip, you can redeem your Flight Credit online via Manage Booking for all passengers on the original flight booking, using the six-character reference (in most cases, this is the same as your original booking reference). If you no longer wish to travel with the same passengers, contact us for assistance.

If you have a Qantas Pass, Qantas TravelPass, or Qantas Credit, these virtual accounts store the balance of your credit and can be used as a payment method when booking your next flight at qantas.com on the Qantas App (simply select the ‘Qantas Passes or Credit ‘tab as your form of payment and enter the travel credit number and expiry), or through your local Qantas office. You will have received an email from us including your card number and how to access your account.

If you’re unable to find your travel credit, use our search toolOpens in a new tab or window.

Information on Flight Credits

Qantas Flight Credit

Find information on:

Qantas Pass UATP image

Qantas Pass

Find information on:

Qantas TravelPass UATP image

Qantas TravelPass

Find information on:

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Qantas Credit

Find information on:

The easiest way to identify the type of Qantas travel credit you have is by logging into your Qantas Frequent Flyer or Qantas Business Rewards account and selecting 'See all bookings'. If you're the primary booking contact, you may also have an email from us detailing your travel credit details. If you're unable to find your travel credit, use our new search tool.Opens in a new tab or window

We're here to help

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Find your travel credit

We've made it easier with our new search toolOpens in a new tab or window. This secure tool will help you find any travel credits you may hold with Qantas or Jetstar. We will need details about the original flight booking to complete a search.

Find my creditOpens in a new tab or window

Call centre staff

Speak with our Travel Credit Concierge

We're pleased to offer a dedicated call line where our Travel Credit Concierge team will be standing by 24/7 to provide assistance.

Call 1300 171 505 (within Australia) or +61 1300 171 505 when outside of Australia.

Frequently asked questions

Important Information

Disclaimer: ^ At any point Qantas travel can be booked up to a maximum of 353 days in advance, which reflects system range.

Disclaimer: * Qantas Frequent Flyer members must first register and book eligible flights using Qantas travel credit by 11.59pm (AEDT) 31 December 2023, for flights departing from 12.01am (AEST) 4 September 2023. Double Qantas Points are based on the Base Rate which applies, or the Minimum Points Guarantee if applicable. Terms and conditions apply.