Before departure it's important to consider what travel documents you need for travel including your ticket, valid passport, forms of photo identification and more.
On this page
You need a valid airline ticket to travel on any domestic or international flight. If you’re travelling on an electronic ticket (e-ticket), you’ll be issued with an itinerary receipt that you should carry with you at all times. Familiarise yourself with our Conditions of Carriage.
All passengers need a valid passport for international travel, regardless of the destination, but as some countries require at least six months validity remaining on the passport, you should check with the consulates of all the countries you’re planning to visit prior to your departure, as you may be refused entry if you don't comply.
Important things to know before you go:
- Visit the IATA Travel CentreOpens external site in a new window to check the passport validity requirements of your destination
- When you depart from Australia you need to present your passport, boarding pass and completed passenger departure card to Customs
- When you arrive in Australia you need to present your passport and a completed passenger arrival card to Customs
- If you need to apply for or renew an Australian passport visit Passports AustraliaOpens external site in a new window for more details.
Machine readable passports
Some countries now require customers to be travelling with a machine readable passport. It has been confirmed that South Africa, India and Colombia are imposing this requirement, among other countries.
You should check with the embassy of the country you are travelling to for their specific passport requirements. Non-compliance can result in denied boarding.
Domestic flights within Australia
If you're travelling on a domestic flight within Australia (flights QF400 and above), you'll need to carry the following items with you:
- photo identification such as a driver's licence, passport or social security card; or
- your Qantas booking reference (printed on your e-ticket itinerary receipt); or
- your Qantas Frequent Flyer membership card, Qantas Club membership card; or
- the credit card used to purchase the ticket.
Domestic flights within Australia departing from an international terminal
Domestic flights departing from an international terminal (flights QF1-QF399) are flights between Australian capital cities that connect to or from a Qantas International service. For example, flight QF9 from Melbourne to Perth continues on as QF9 from Perth to London.
If you're travelling on a domestic flight departing from an international terminal, and are 18 years of age or over, you'll be asked to produce photo identification (ID) that includes your full name at check-in.
Important points to remember when travelling domestically on an international flight include:
- Your booking name must match the ID you're using.
- Check-in is at the International terminal of the city you're departing from and International check-in times apply.
- Airport Customer Service Agents will check your ID and attach a 'D' (Domestic) sticker to your boarding pass.
- You must keep your boarding pass and present it at Customs clearance points at the commencement and conclusion of your domestic trip. This is required to comply with the Migration regulations administered by the Department of Immigration and Citizenship (DIAC).
Find out more about domestic passengers travelling on international flights at Australian Customs and Border Protection ServicesOpens external site in a new window.
- a valid passport (non-Australian customers must show a passport as ID);
- a valid Driver’s Licence issued under a law of the Commonwealth of Australia or an Australian State or Territory;
- a document issued by the Commonwealth of Australia, or a State or Territory of Australia, or by an authority of the Commonwealth of Australia, that identifies the person;
- an Aviation Security Identification Card (ASIC) issued by the operator of the aircraft, or the operator of an airport in Australia;
- an Australian university or TAFE photo identification card; or
- an Australian-issued APEC card.
Identification for customers under 18 years of age
Travelling with a parent or guardian:
Children under 18 years of age travelling with a parent or guardian can travel without an acceptable form of ID as long as the parent or guardian has an acceptable form of ID. A Customer Service Agent will endorse the child’s boarding pass with the details of the accompanying adult.
Children under 18 years of age travelling unaccompanied and without an acceptable form of ID can still travel. A Customer Service Agent will escort the child through International departure and arrivals channels.
Note that there are additional requirements for children under 12 years of age travelling unaccompanied. For information on domestic and international travel for unaccompanied minors visit children travelling alone.
Travelling as part of an organised school or community-based group:
Children must be accompanied by a school teacher or adult group leader holding a letter of authority which verifies that the adult has permission to escort the children. The accompanying adult will be responsible for the children at all times. The letter should contain the following information:
- purpose of the trip;
- full names and dates of birth of the accompanying adult(s);
- full names, dates of birth and sex of each children travelling.
For further information visit travelling with children and infants.
A visa is permission for a non-citizen to travel to or transit through a particular country. To find out if you need a visa for travel to a particular country, visit the IATA Travel CentreOpens external site in a new window.
It's a third-party service provider that can assist with the process of visa applications for residents of AustraliaOpens external site in a new window, AustriaOpens external site in a new window, BelgiumOpens external site in a new window, BrazilOpens external site in a new window, CanadaOpens external site in a new window, FinlandOpens external site in a new window, FranceOpens external site in a new window, GermanyOpens external site in a new window, MexicoOpens external site in a new window, SingaporeOpens external site in a new window, SpainOpens external site in a new window, SwitzerlandOpens external site in a new window, the NetherlandsOpens external site in a new window, United KingdomOpens external site in a new window, United StatesOpens external site in a new window, and more.
Application and processing fees apply.
If you need a visa to travel to a particular country, you need to contact the embassy of the country you are visiting. For a list of embassies in Australia visit the Department of Foreign Affairs and TradeOpens external site in a new window. Alternatively, for some visas you can visit VisaLinkOpens external site in a new window to request and process your visa application.
Visit the Department of Immigration and Border ProtectionOpens external site in a new window if you are not an Australian citizen. Alternatively, for some visas you can visit VisaLinkOpens external site in a new window to request and process your visa application.^
USA visa requirements
Visit USA visa requirements page for information on requirements for travel to, from, within or over the USA including ESTA (Electronic System for Travel Authorisation), Advance Passenger Information and Secure Flight Information.
New visa requirements for New Zealand
For travel from 1 October 2019, the New Zealand Government requires some visitors and transit passengers to have a New Zealand Electronic Travel Authority (NZeTA).
- Apply for your NZeTA at least 72 hours prior to departure through the official mobile app or websiteOpens external site in a new window.
- Visit immigration.govt.nz/nzetaOpens external site in a new window to find out if one is required for your travel.
All passengers travelling to South Africa, are required to have machine readable passports with two unused pages when applying for a visa, and one unused page when travelling for on arrival processing. Non-machine readable passports are no longer accepted.
Document requirements for travel to/from South Africa for children (under the age of 18 years)
Amendments to South Africa's Immigration Act 2002 (Act No 13 of 2002), regarding travel documentation requirements for children, came into effect on 1 June 2015. All travel documents must be available for presentation on arrival into and departure from South Africa.
The following applies to children (under 18 years of age) when travelling to or from South Africa:
|Description||Travel documents required|
|Child travelling with both parents||
|Child travelling with one parent||
Child travelling with one parent and other parent is deceased
|Child travelling with someone who is not their biological parent||
|Orphaned child where guardianship or adoption has yet to be granted||
|Child accompanied by adoptive parents(s)||
Where one of the adoptive parents is deceased, a copy of the Death Certificate is required. Where one or both of the adoptive parents are unable to issue written consent due to recent death or incapacity, a Letter of Special Circumstances may replace the PCA.
|Child in alternate care||
|Child travelling with one parent who is legally separated and has been granted full parental responsibilities and rights or full legal guardianship||
|Child travelling with one parent who is legally separated and who has specific parental responsibilities or legal guardianship||
- All documents must be both English and an original or copy certified as true copy of the original.
- The Parental Consent Affidavit (PCA) (PDF)Opens external site in a new window must be dated within four (4) months of the first arrival or departure travel date.
- Supporting documents are not required where travel includes direct transit at an International Airport.
We’re required to check that passengers travelling to and from South Africa with a child hold appropriate documentation as outlined above. Failure to ensure these new requirements will result in passengers departing from South Africa being denied travel; or passengers travelling to South Africa being denied entry and repatriated.
Please see the Department of Home Affairs - Republic of South AfricaOpens external site in a new window for further information.
Transit visa requirements
There is a change in transit visa requirements for South Africa. A transit visa is now required for all non-exempt foreign nationals who wish to transit in South Africa on their way to:
The Transit Without Visa (TWOV) facility will still be available for those transiting to another country other than the above. To find out if you need a visa to transit South Africa, visit the IATA Travel Centre.Opens external site in a new window
For international flights, when required, arrival documents will be handed to you at check-in or distributed by cabin crew during the flight. For arrival at an Australian international airport you will receive a Passenger Card that you need to complete for each passenger and present with your passport at passport control.
Disclaimer: * The Migration Regulations 1994 prescribe acceptable forms of identification for domestic passengers aged over 18, travelling on domestic sectors of International Flights. These forms of identification must be current, and must contain the full name and photograph of the presenting passenger.
Disclaimer: ^ VisaLink is a CIBT company. Qantas takes no responsibility for lost or misplaced documents that may occur during application.