Manage booking

See your bookings with us and, where possible, make changes, update your personal details and more.

Due to high demand, we're experiencing long call wait times. We’re currently working through the most urgent travel dates.

We strongly encourage those customers travelling within the next 48 hours to contact us if needed. If you’re travelling outside of this period, check Manage Booking below for the most up to date status of your booking.

Manage your flight booking via desktop: Cancel your booking

1. Log into Manage Booking
2. Enter your booking reference and your last name in the relevant fields to log in
3. Scroll down to the 'Flights' heading or click 'Flight details' on the left hand navigation to see your booking
4. Click 'Cancel/Voucher' on the right hand side
5. Accept the 'terms and conditions'

When you view your booking you can:

Change flights
Cancel flights
Redeem a Credit or Gift Voucher
Provide passenger information for travel to or from the USA

Print or email your itinerary
Read destination information
Purchase an additional baggage allowance
Update your contact details

Manage your hotel bookings

If you are a Qantas Frequent Flyer member, you can change or cancel your booking online through Qantas Hotels. Alternatively, changes can be made by calling Qantas Hotels.

Enquiry
Ask us a question

Phone +61 2 8059 0182
7am to 10pm AEST, seven days a week

View booking to:

Cancel your car hire
Add another car

Update your contact details
Print or email your itinerary

Contacts

Car hire bookings cannot be changed online. To change your booking or enquire about special requests, contact your local provider, or use the enquiry details below.

Enquiry
Ask a question

Enquiry
Ask us a question

Activities

For enquiries about activities booked through Qantas contact our activity provider Viator, quoting your booking reference.

Enquiry
Ask us a question

Airbnb

To change or cancel your Airbnb booking contact your host. For all other Airbnb queries contact Airbnb.

Enquiry
Ask us a question
More Airbnb help

Transfers

For enquiries about transfers booked through Qantas contact our transfer provider Viator, quoting your reference number.

Enquiry
Ask us a question

Check visa requirements

Check visa requirements

Did you know that if you’re travelling to, or transiting via, Australia, and you aren’t travelling with an Australian issued passport, you may need a visa?

Check visa requirements

Request mobility assistance

Specific needs

If you need assistance for your flight or have queries about travelling with special needs, we’re here to help during your journey.

Request mobility assistance Travelling with specific needs

Classic Upgrade Rewards

Requesting an upgrade

Enjoy a premium travel experience with an upgrade. You can either request an upgrade using Qantas points, or, if your booking is eligible, bid for an upgrade.

Classic Upgrade Rewards Bid Now Upgrades