Terms and Conditions

These Terms and Conditions govern: Qantas Lounge Passes

Lounge Access Offer is now referred to as Qantas Lounge Pass.
Effective 7 December 2023

Qantas roo tail logo on lounge wall

Qantas Lounge Passes

1. Introduction

1.1 These Terms and Conditions govern Qantas Lounge Passes.

1.2 Eligible Customers are responsible for complying with these Terms and Conditions.

1.3 These Terms and Conditions are effective from the date of publication shown above and may be amended from time to time.

2. Definitions

2.1 In these Terms and Conditions, unless the context otherwise requires:

Term Definition
Qantas Lounge Passes is an offer that may be available to Eligible Customers to purchase single-visit Lounge Access. Qantas Lounge Passes do not replace any existing lounge access entitlements as part of an Eligible Customer’s frequent flyer tier or Qantas Club membership. 
Lounge Access means access for Eligible Customers to an Eligible Lounge on the day of the Eligible Flight(s).
Eligible Customers are customers who have eligible upcoming flight/s where a Qantas Lounge Pass is available for purchase. This does not include third parties who have booked an Eligible Flight on behalf of the primary traveller.
Eligible Lounge is the Qantas Club, Qantas Domestic Business Lounge, Qantas International Lounge, or Qantas International Business Lounge at the departure port(s) specified to an Eligible Customer when purchasing on qantas.com or in an email sent from Qantas.  
Eligible Flight(s) is/are the flight(s) specified.
Definition of terms

3. Purchasing Qantas Lounge Passes

3.1 Qantas Lounge Passes must be purchased with either cash or Qantas Points at least one hour before departure of the Eligible Flight(s) or the Lounge Pass becomes invalid or unavailable.

3.2 Eligible customers may be offered a Qantas Lounge Pass with a discount(s). Prices shown will be the final amount with any applicable discount applied. If the Eligible Flight(s) is/are changed or cancelled, previously provided discount offer(s) may not become available to future flight(s). Discounts are provided solely at the discretion of Qantas, cannot be requested, are not negotiable and may be withdrawn at any time without notice.

4. Refunds - changes by an Eligible Customer

4.1 If an Eligible Customer changes the date or does not visit the lounge on the day of the Eligible Flight (“no show”), the Qantas Lounge Pass becomes invalid and any lounge access purchased is non-refundable except in certain circumstances including under the Australian Consumer Law or your local law.

4.2 If an Eligible Customer changes the time of the Eligible Flights(s) only and the date of the Eligible Flight(s) remains the same, the Qantas Lounge Pass remains valid and any lounge access purchased is non-refundable except in certain circumstances including under the Australian Consumer Law or your local law.

4.3 If Qantas cancels the Eligible Flight, Eligible Customers should contact the Qantas Contact Centre to be issued with a refund or apply for a refund through the Qantas Refunds form.

5. Accessing the Eligible Lounge

5.1 Lounge Access is subject to these Terms and Conditions and to the Lounge entry terms and conditions

5.2 Eligible Customers can access the Eligible Lounge on the day of the Eligible Flight, before departure. Qantas Lounge Passes are subject to space availability and Eligible Customers may be refused entry if the lounge is full. A refund is permitted in this situation. 

5.3 Qantas Lounge Passes are available at Qantas' absolute and sole discretion and are subject to availability and Qantas can choose to withdraw a Qantas Lounge Pass at any time.

5.4 For more information visit our FAQs