Inflight and airport services

Due to government restrictions, a reduction in travel demand and health advice associated with the COVID-19, we've had to make some changes to our customer product and service offering.

Last updated:  13 January 2022

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Check-in

Ensure you check-in for your flight before you arrive at the airport. Check-in for domestic flights opens 24 hours before departure and closes 30 minutes before departure. 

There are four easy options to complete check-in:  ​

If you’re a Qantas Frequent Flyer and have a Q Bag Tag, you can use this to tag any baggage you may want to check in when flying within Australia. If you don’t have a Q Bag Tag, you’ll still be able to print baggage tags at a self-serve bag tag kiosk after you’ve checked in online.

If you’ve checked in online and have any questions or problems, one of our Customer Service Agents will be able assist you at the airport.

Customers who require special assistance, unaccompanied minors or large groups, please make yourself known to our friendly customer service agents who will be able to assist you with the check-in process.

Inflight services - Australian domestic flights

Qantas Dining

We’ve updated our Qantas Dining experience.

Should you wish to bring additional food and non-alcoholic drinks for your flight, you’re welcome to do so. Note: as galley storage space is restricted, items you bring will need to be stored in your carry-on baggage. Drinks you choose to bring will also need to comply with any powders, liquids, aerosols and gels screening requirements where applicable.

Dietary Required Meals

We’ve updated our Dietary Required Meals.

Note:

  • Request your Dietary Required Meal a minimum of 24 hours before your scheduled flight departure. 
  • Request your Kosher meal a minimum of 36 hours before your scheduled flight departure. 

Inflight Wi-Fi

To keep you connected inflight, in partnership with Viasat, we're progressively switching back on our fast and free Inflight Wi-Fi across our domestic B737 and A330-200 fleets. We recommend you bring your own personal smartphone or tablet to access our inflight Wi-Fi service. 

You may still wish to bring alternative material for your entertainment while we are reactivating this service.

Inflight entertainment

Our inflight entertainment service, including the Qantas Entertainment app, is available on selected flights. We recommend you bring alternative material for your entertainment, or use your smartphone or tablet to connect to our inflight Wi-Fi on selected Australian domestic flights. Our onboard magazine Spirit of Australia is currently only available digitally.

Seating

Exit row seats and extra legroom seats are temporarily unavailable on our Boeing 787 and Airbus A330 aircraft.

Inflight services - international flights

Qantas Dining

Premium food and drinks service, designed by Neil Perry will look and feel very similar to pre-COVID, with some minor modifications to service.

Should you wish to bring additional food and non-alcoholic drinks for your flight, you’re welcome to do so. Note: as galley storage space is restricted, items you bring will need to be stored in your carry-on baggage. Drinks you choose to bring will also need to comply with any powders, liquids, aerosols and gels screening requirements where applicable.

Dietary Required Meals

We’ve updated our Dietary Required Meals. Dietary Required Meals are available through Manage Booking.

Note:

  • Request your Dietary Required Meal a minimum of 24 hours before your scheduled flight departure. 
  • Request your Kosher meal a minimum of 36 hours before your scheduled flight departure. 
  • International – not available on Government facilitated flights.

Seating

Exit row seats and extra legroom seats are temporarily unavailable on our Boeing 787 and Airbus A330 aircraft.

Fly Well

If you’re flying in the weeks ahead, we want to reassure you that we take your health seriously and are taking additional precautions so you can fly well when you fly with Qantas.

We’ve introduced a number of health and safety measures in airport and onboard including face masks, to give you peace-of-mind at each point of your journey.

We’ll also supply you with a Fly Well pack – in this pack you’ll find a face mask and sanitising wipes. Additional sanitising wipes are available on request.

If you're feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight, you should defer your travel plans. 

For more information, refer to Fly Well.

Qantas lounges

We know that access to our lounges is an important part of your journey, and we’ve re-opened some Australian domestic and international Qantas operated lounges following the easing of travel and venue capacity restrictions.

This information is correct as at 13 January 2022 and subject to change without notice due to operational requirements or government restrictions.

Open lounges

Qantas lounges that are open
Qantas Business lounges Brisbane, Canberra, Melbourne, Sydney and Perth
Qantas Club lounges Adelaide, Alice Springs, Brisbane, Broome, Cairns, Coffs Harbour, Darwin, Devonport, Emerald, Gladstone, Gold Coast, Hobart, Kalgoorlie, Karratha, Launceston, Mackay, Melbourne, Perth, Sydney, Tamworth and Townsville
International lounges Darwin International Transit Lounge, Melbourne International First Lounge, Singapore International Business Lounge, Sydney International First Lounge, The Qantas International London Lounge and Los Angeles International Business Lounge.
Chairmans lounges
Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney

Closed lounges

Qantas lounges that are closed
Qantas Club lounges Canberra, Port Hedland, and Rockhampton.
International lounges Qantas International First and International Business lounges are currently closed except for those listed in the table above, including all international lounges operated by partner airlines for Qantas passengers.

Eligibility

Lounge access eligibility conditions apply.

  • Due to State and Territory specific restrictions on indoor gatherings, there is a limit on the number of customers in a lounge at any one time. When the lounge has reached capacity, it will temporarily be closed and you and your guest/s will be invited to return at a specific time once capacity is expected to ease, depending on upcoming flight departures. 
  • If a Qantas Club lounge is closed and a Business lounge is open in that same airport, you’ll be able to access the Business lounge if capacity limits haven’t been met.
  • While the Sydney and Melbourne International Business Lounges are closed, Qantas Club members and Gold Qantas Frequent Flyers will be able to access the International First lounge if capacity limits haven’t been met.
  • Complimentary Lounge Invitations will not be accepted at all lounges. Lounges which are currently accepting Complimentary Lounge Invitations include; The Qantas International London Lounge.

Following the easing of travel and venue capacity restrictions and as flight schedules increase, we look forward to welcoming more customers into our lounges.

Experience

When entering the lounge, you’ll notice some temporary changes:

  • You may be asked to provide your contact details as part of COVID-19 contact tracing requirements or proof of vaccination where required for entry.
  • Capacity restrictions are in place, which may impact access during peak periods.
  • Increased social distancing.
  • Changes to food and beverage services.
  • Access to hand sanitising stations.

Extensions to memberships

Valet parking

Qantas Valet services are open in Auckland and Melbourne. Valet services in Sydney remain closed, with a planned reopening date in 2022. Brisbane and Adelaide services have permanently closed.

Disclaimer: * Information correct as at 6 December 2021 and is subject to change.