Coronavirus (COVID-19) travel updates
We’ve had to make significant changes to our services following government restrictions and border closures. We know these changes impact many of our customers, and we thank you for your understanding.
Last updated: 15 October 2020
Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
On this page:
Government travel updates and entry requirements
Whether you’re travelling from, to or within Australia, check your local state or government, health authority or travel advice website to stay up-to-date with the latest travel requirements.Refer to travel updates for more information
Travel agent and third-party website bookings
Contact these companies directly to discuss your options.
We encourage all Australian residents to download and activate the COVIDSafe app.
The app helps state and territory officials to quickly contact people who may have been exposed to the virus. It’s easy, it’s secure and ultimately, it will mean less restrictions, which will let us all travel again sooner.
The COVIDSafe app also gives you extra reassurance if you are travelling.