Coronavirus (COVID-19) travel updates
We’ve had to make significant changes to our services following government restrictions and border closures. We know these changes impact many of our customers, and we thank you for your understanding.
Last updated: 15 October 2020
Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
Also, check Manage Booking or flight status for the most up-to-date information on your flights.
On this page:
Government travel updates and entry requirements
Whether you’re travelling from, to or within Australia, check your local state or government, health authority or travel advice website to stay up-to-date with the latest travel requirements.
Refer to travel updates for more informationTravel agent and third-party website bookings
Contact these companies directly to discuss your options.
Flights booked directly with us
If we've cancelled your flight, or you'd like to change your plans.
See Booking changes and other optionsFlights booked through Jetstar
Contact Jetstar directly to discuss your options.
Visit the Jetstar website
Trans-Tasman flights
Latest information on flights between Australia and New Zealand.
Trans-Tasman network
Australian domestic flights
We're making changes to our scheduled services across Australia.
Australian domestic network
Inflight, airport and service changes
Updates to inflight and airport services, lounge openings and more.
Temporary service changes
Fly Well
We've introduced a number of measures to give you peace-of-mind at each point of your journey.
Staying healthy onboard
COVIDSafe app
We encourage all Australian residents to download and activate the COVIDSafe app.
The app helps state and territory officials to quickly contact people who may have been exposed to the virus. It’s easy, it’s secure and ultimately, it will mean less restrictions, which will let us all travel again sooner.
The COVIDSafe app also gives you extra reassurance if you are travelling.
Maintaining Qantas Frequent Flyer tier status
If you're a Frequent Flyer, you may be eligible for an extention to your membership tier status.
Tier status extensions
Qantas Club memberships and complimentary lounge invitations
Find out about Qantas Club membership and Complimentary Lounge Invitation extensions.
Lounge access extensions