Travel agent and third-party website bookings
Contact these companies directly to discuss your options.
Coronavirus (COVID-19) travel updates
We’ve had to make significant changes to our services following government restrictions and border closures. We know these changes impact many of our customers, and we thank you for your understanding.
Last updated: 19 May 2020
Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
Also, check Manage Booking or flight status for the most up-to-date information on your flights.
On this page:
Flights booked directly with us
If we've cancelled your flight, or you'd like to change your plans.
See Booking changes and other optionsFlights booked through Jetstar
Contact Jetstar directly to discuss your options.
Visit the Jetstar websiteNeed more information?
Visit our frequently asked questions for the latest information.
See our FAQs
Check-in
Check-in online and minimise your time spent near other travellers.
Airport check-in information
International flights
Latest information on our international network and selected additional services.
International network changes
Australian domestic flights
We've continued services between capital cities and 36 regional destinations.
Inflight, airport and service changes
Changes to inflight and airport services, lounges and more.
Impact to services
Fly Well
We've introduced a number of measures to give you peace-of-mind at each point of your journey.
Staying healthy onboard
Maintaining Qantas Frequent Flyer tier status
If you're a Frequent Flyer, you may be eligible for an extention to your membership tier status.
Tier status extensions
Qantas Club memberships and complimentary lounge invitations
Find out about Qantas Club membership and Complimentary Lounge Invitation extensions.
Lounge access extensionsWhether you're travelling from, to or within Australia, refer to your local state or government website, health authority or travel advice website.
Refer to travel updates for more informationCOVIDSafe app
We encourage all Australian residents to download and activate the COVIDSafe app.
The app helps state and territory officials to quickly contact people who may have been exposed to the virus. It’s easy, it’s secure and ultimately, it will mean less restrictions, which will let us all travel again sooner.
The COVIDSafe app also gives you extra reassurance if you are travelling.